Medical Assistant Lead – Akido Scope AI Clinic

Akido builds AI-powered doctors . Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B . More info at Akidolabs.com . Overview Akido is rebuilding the healthcare experience from the ground up through technology-enabled care, innovative primary care models, and human-centered operations designed to improve access for underserved communities. As a fast-growing, impact-focused healthcare organization, Akido is building a modern medical network that combines compassionate care with AI-enabled workflows to create a more seamless experience for both patients and providers. The Opportunity We are seeking a highly adaptable and service-oriented Lead Medical Assistant to help launch and support Akido’s innovative outpatient primary care clinic in Rhode Island. This is a unique opportunity to play a critical role in supporting clinic operations from day one. Working closely with clinical leadership, the Lead MA will support both front-office and back-office workflows while helping coordinate new technology-enabled care pathways, including asynchronous and AI-supported patient routing workflows. This role goes beyond traditional Medical Assistant responsibilities, we are looking for someone who thrives in a startup environment, leads by example, and is excited to help shape the future of primary care delivery. The ideal candidate is clinically strong, highly organized, customer service-oriented, and comfortable wearing multiple hats in a lean and rapidly growing clinic environment. What You'll Do Support day-to-day clinical and operational workflows within a lean outpatient primary care clinic Perform both front-office and back-office Medical Assistant responsibilities, including patient registration, insurance verification, eligibility checks, rooming, vital signs, discharge coordination, and referrals Help coordinate technology-enabled and asynchronous care workflows, including AI-supported patient routing processes Serve as an operational “air traffic controller” to help ensure patients receive the appropriate level of care efficiently Deliver a high-quality, professional, and compassionate patient experience Assist with maintaining clinic operations, organization, inventory management, and purchasing of supplies Help support clinic growth and operational excellence Take ownership across clinical, administrative, and operational responsibilities. Required High School graduate or equivalent. Completion of accredited certified medical assistant training program required. Medical Assistant Lead experience in an outpatient or primary care setting Current Medical Assistant certification required (CMA, RMA, CCMA, NCMA, or equivalent accredited certification) Current BLS/CPR certification required or ability to obtain prior to start date Experience supporting both front-office and back-office clinic operations Experience with insurance verification, referral coordination, and patient access workflows Willingness to roll up your sleeves and take ownership across clinic operations Comfortable working in a lean, startup-style setting with evolving workflows and responsibilities Ability to work onsite during standard business hours Strong customer service and patient communication skills Strong emotional intelligence, professionalism, and problem-solving skills. Preferred Experience as a Practice Coordinator, or Practice Manager Experience help