Strategic Account Manager - US

Fingerprint empowers developers to stop online fraud at the source. We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (27K stars on GitHub). We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman , Apollo.io, MinIO , Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle ). We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored. The Strategic Account Manager (SAM) owns the commercial success, growth, and long-term partnership of Fingerprint’s most strategic customers. This role is responsible for renewals, expansions, and multi-year account strategy, working in close partnership with Strategic CSMs, Customer Success Engineers (CSEs), Sales, and Product. The Strategic Account Manager acts as the CEO of the account from a commercial perspective, ensuring customers continue to realize increasing value from Fingerprint while expanding adoption across teams, use cases, and geographies. This is a highly visible role that requires strong executive presence, deep business acumen, and the ability to navigate complex customer organizations. What You’ll Be Doing: Account Strategy & Commercial Ownership Own the end-to-end commercial relationship for strategic accounts, including renewals, expansions, pricing discussions, and contract negotiations. Develop and maintain multi-year account plans that align customer business goals with Fingerprint’s product roadmap and value proposition. Drive Net Revenue Retention (NRR) through proactive expansion, upsell, and cross-sell motions. Ensure on-time, predictable renewals with clear forecasting and risk mitigation. Expansion & Growth Identify and qualify new expansion opportunities across products, features, teams, regions, and use cases. Partner with CSMs and CSEs to translate technical success and outcomes into commercial growth conversations. Build and maintain a healthy, accurate expansion pipeline for assigned accounts. Lead executive-level discussions tied to ROI, business outcomes, and strategic alignment. Executive Relationships & Stakeholder Management Build trusted relationships with senior decision-makers and economic buyers within each account. Multi-thread across technical, product, fraud, risk, and business stakeholders. Build and expand on organization maps for holistic account coverage. Act as a senior point of escalation for commercial and relationship-driven issues. Represent the customer internally and advocate for their needs across Product, Engineering, and Leadership. Cross-Functional Collaboration Ensure tight handoffs and clear role clarity between Success and Sales throughout the customer lifecycle. Partner closely with: - Strategic CSMs (value realization, adoption, outcomes) - Strategic CSEs (technical depth, integrations, architecture) - Account Executives (territory alignment, expansion strategy) - Product (feedback, roadmap alignment, betas) - Marketing (case studies, customer quotes, joint marketing opportunities) Forecasting & Reporting Own renewal and expansion forecasting for assigned accounts. Maintain high pipeline accuracy and visibility in SFDC. Track and report on key commercial metrics, risks, and opportunities. What We Are Looking For: 7-10+ years in Account Management, Strategic Customer Success, or Enterprise Sales, ideally in B2B SaaS. Proven experience