Customer Success Manager

We’re on a mission to eliminate every software bug in the world. Companies spend over $70 billion a year on software testing…with not-so-great results. Bugs continue to wreak havoc on customers and prevent companies from achieving their goals. QA Wolf is the first QA solution that guarantees automated test coverage. We help world-class teams ship faster and more confidently and are the top rated QA solution on G2. QA Wolf is backed by top-tier venture capital and industry leaders including Scale, Inspired Capital, and founders of PayPal and AngelList. The founding leadership team brings experience from Amazon, Bridgewater, ZipDrug, and more. QA Wolf is headquartered in Seattle and is a remote-first team. We are looking for a strategic, revenue-owning Customer Success Manager (CSM) to join our team. Location: Remote in US, UK, or Canada* We are looking for someone who: - Has 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders - Has proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth - Is skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QA - Thrives in early-stage startups where adaptability, ownership, and initiative are key - Thinks strategically and connects product value to customer business outcomes - Shares our values Things you will do: - Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion - Understand customer goals and workflows to drive outcomes and long-term value - Serve as a trusted advisor on QA and automated testing best practices - Create and execute success plans that clearly link product usage to business impact - Build and maintain alignment with technical and executive stakeholders - Identify risks early, handle objections, and manage escalations with clarity and urgency - Collaborate with sales, product, and engineering to share feedback and improve the customer experience - Own forecasting, renewals, and expansion opportunities across your accounts - Deliver against targets for Net and Gross Dollar Retention (NDR/GDR) We offer great compensation and many other benefits including: - Compensation - USD: $100K–$140K base | $120K–$180K OTE - CAD: $137K–$191.8K base | $164.4K–$246.6K OTE - GBP: £78K–£109.2K base | £93.6K–£140.4K OTE - 100% Medical, dental, and vision - 28 days of personal time off (PTO) - A remote-first culture allows you to work virtually anywhere Don't have the required experience? We've found some of our best candidates come from non-traditional sources. If this is you, feel free to email csmhiring@qawolf.com with why you think you would be a great fit. Depending on your background, you may join the team as either Customer Success Associate or a Customer Success Manager. Our Values ✨ Make magic. We want to build a magical product for our customers and magical place to work. Magic is striving for better than the best. Working with exceptional colleagues is exciting, inspiring, and the most important factor for creating a magical place to work. 📖 Be open. Being open provides context people need to make great decisions. Openness builds trust, showing progress creates momentum, and open learnings from failures help us get better. 💪 Have freedom and ownership. Giving people freedom instead of developing processes to prevent them from using their own judgement, creates better decision making and accountability. To give people freedom they must have the skills, context, and ownership mentality to solve problems self-directed. 💥 Deliver impact fast. Creative mavericks are motivated by doing great work, not by being told what to do. By creating a magical environment to attract talented people, by being open and providing context to make great decisions, then we can provide freedom and ownership for people to do great work and deliv...