Engineering Manager

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally. The role: Selling online as a software business is a complex process and many components need to work seamlessly to capture revenue and deliver this to sellers. Paddle manages payments so that we can take this burden from our customers. We process millions of payments globally and make thousands of payouts across multiple balance currencies every month. We do all this while ensuring we’re applying and remitting taxes accurately in all jurisdictions. As the Engineering Manager of our Retain team, you’ll lead Paddle's churn prevention product, helping our customers recover failed payments through smart dunning retries and automated recovery emails, while reducing voluntary churn via cancellation flows and term optimisation. You will be instrumental in helping scale and shape the direction of a product that helps thousands of companies each month drive their their payment and billing operations. Each Product Engineering team at Paddle is made up of a Product Manager, Engineering Manager and between 4 - 6 engineers. The teams are set up with a clear area of product ownership along with goals that give them clarity on who they’re building for and the tools to choose how best to do that. These teams are cross-functional by design, with supporting functions such as Design, Data, InfoSec, Platform and Developer Experience to embed the tools, values and expertise where needed to enable the end-to-end delivery of the team’s roadmap. What you'll do: - As the team’s leader, you will facilitate the delivery of initiatives to a high standard from initial concept and planning through to rollout, collaborating with engineers and non-technical colleagues. You will: - Manage, and coach the engineers in your team so that they develop both personally and professionally, and are able to perform together with impact. - Partner with the team’s Product Manager to create a roadmap for success, make sure the team is working in the right way for maximum (and sustainable) impact. - Drive improvements to the processes and practices of the team with the autonomy to do what you think is right and change what isn’t working. - Have oversight of the technical decisions being made in your team, and responsibility for the technical strategy within the product area that the team owns. The Engineering Manager role at Paddle is a technical role, although we do not expect you to be contributing code. - Contribute to the role of metrics within the wider data strategy of Paddle - Help to continuously improve the reliability and scalability of Paddle’s high-traffic event-driven system. - Work with our other leaders across Engineering, contributing to the department's engineering principles and practices to build an industry-leading organisation. We'd love to hear from you if you are: - Have experience with Go or similar languages. - Experience with technologies Next.js, TypeScript, React/Vue, Node would be a plus. - Have a passion for developing people and bring at least 2 years of management experience with several direct reports. - Have proven experience as a senior software engineer, working on complex, large-scale, cloud-based systems. - Have a strong and demonstrable understanding of what it means to be a high-performing and sustainable engineering team. - Have excellent written and verbal communication skills, and are comfortable leading technical discussions with engineers and non-technical colleagues. - Are excited by, and have specific ex