Associate Solutions Engineer

What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally. The Role: We are looking for a smart, entrepreneurial and autonomous Associate Solutions Engineer to help us achieve our ambitious growth plans. This is an exciting time for you to join- you’ll be part of an established and high performing team. Working as an expert within our Sales team, you'll use your skills in technical consulting and project management to enable leading software vendors to build incredible customer experiences with Paddle and assist them in overcoming any technical challenges along the way. You may be working in a technical or product role and want more customer-facing experience (or vice versa). Maybe you are looking for a hybrid tech/sales role after completing a Flatiron School, General Assembly, or other bootcamp. Either way – we want to hear from you! What you'll do: - Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs - Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers - Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration - Support and empower Account Executives on customer calls to help win new business - Play a role in product development, by communicating issues and feature requests to the Product and Engineering teams - Contribute to public and internal documentation We'd love to hear from you: - You have a solid understanding of web technologies , in particular JavaScript (and any frameworks within) and an understanding of how these web technologies work together. - You have experience using and integrating APIs. - You have strong interpersonal and customer management skills that you developed in a customer-facing role. - You have the ability to discuss technical concepts with both technical and non-technical audiences. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Our Values - Paddle Together - “None of us, is as smart as all of us” - Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple” - Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs” Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months paid family leave regardless of gender. We invest in learning and w