Fulfillment Operations Supervisor - Weekend Shift

Who We Are At Babylist, the work our fulfillment teams do reaches millions of families across the country — whether you're on the floor moving product or leading the operation that makes it happen. We're one of the leading platforms for expecting and new families — a $750M business with 10 million customers and eight consecutive years of profitability. Our fulfillment centers are where the mission becomes real, and the people who run them are a core part of how we deliver on it every single day. Our Ways of Working Our fulfillment teams work on-site in a fast-paced, team-driven environment where every role — from the floor to leadership — plays a direct part in delivering the Babylist experience to millions of families. This role operates on a 3/12 schedule on the Weekend Shift - Friday though Sunday from 6:00am - 6:30pm What the Role Is As a Fulfillment Operations Supervisor,Weekend Shift at our Commercial Point, Ohio fulfillment center, you’ll lead a team of associates responsible for getting orders out the door accurately, safely, and on time. This is a hands-on, on-site leadership role where you own execution across core fulfillment workflows—ensuring productivity, quality, and safety standards are consistently met during a critical, high-volume shift. Your day starts on the floor—reviewing volume, confirming staffing, and setting clear expectations for the shift. From there, you’re actively running the operation: reallocating labor based on demand, addressing bottlenecks in real time, coaching associates on performance, and ensuring orders move cleanly through the system. You’ll partner closely with other supervisors and operations leaders to maintain continuity across shifts, while also reinforcing standards around safety, quality, and throughput. This is not a passive management role. If you prefer structured environments where plans rarely change, or you like to manage from a distance, this will be a tough fit. The work is fast, physical, and unpredictable—you’ll need to make quick decisions with incomplete information, hold a high bar for performance, and stay closely connected to what’s happening on the floor at all times. Who You Are 3–5+ years supervising warehouse or fulfillment operations, directly managing hourly associates in high-volume environments (this is not an entry-level leadership role) Proven experience leading teams on the floor during active shifts , including real-time staffing decisions, performance management, and issue resolution Hands-on experience across core fulfillment workflows —picking, packing, shipping, and inventory movement in a fast-paced environment Experience using WMS and/or ERP systems (e.g., Manhattan, NetSuite, or similar) to manage workflows, monitor performance, and troubleshoot issues independently Track record of improving team performance against operational metrics such as units per hour, order accuracy, and on-time shipment Experience building and reinforcing SOPs and training programs that drive consistency, safety, and productivity across shifts Comfortable handling employee relations issues , including documenting performance concerns and partnering with HR on escalations when needed Available to work Weekend Shift: Friday–Sunday, 6:00am–6:30pm consistently , including holidays based on business needs Comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations — you embrace technology to enhance your work while keeping people at the center How You Will Make An Impact Lead execution of fulfillment operations during the weekend shift, ensuring orders move through the system accurately and ship on time Make real-time staffing and workflow decisions to meet volume demands and maintain productivity targets throughout the shift Coach associates on performance, quality, and safety standards—providing direct, actionable feedback on the floor Monitor operational metrics (units per hour, order accuracy, on-time shipment) and