Software QA Lead :The Lake Companies

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC. The Lake Companies (One of Banyan's Portfolio Company) Company Overview: The Lake Companies is a leading provider of enterprise software solutions, specializing in the implementation and support of Infor SyteLine for manufacturers across the Midwest region. With a focus on delivering innovative technology solutions and exceptional customer service, we help our clients streamline their operations and achieve sustainable growth. Job Title: Software QA Lead Location: Green Bay or Remote Department: Product Development Reports To: VP of Product & Engineering Employment Type: Full Time, Exempt SUMMARY The Software QA Lead owns product quality at The Lake Companies — from release readiness through post-release monitoring and escaped defect trends. The role blends hands-on testing work with quality strategy: enforcing standards, owning the testing library, directing QA testers, and holding the gate on what ships. The right candidate brings enough experience to get oriented quickly and start making a real impact. ESSENTIAL DUTIES AND RESPONSIBILITIES Quality Ownership Hold the go/no-go gate for every release, enforcing non-negotiables around Data Integrity, Security, and Core Workflows. Own escaped defect metrics and drive year-over-year reductions in customer-reported defects. Maintain the Quality Dashboard and chair the monthly Quality Council with Leadership, Product, and Support. Own and enforce the Definition of Done across all product lines in partnership with the Scrum Master. Participate in design and requirements reviews (Shift-Left) to catch quality issues before development begins. Testing Library & Team Direction Own the QA testing library: define what gets tested, at what depth, and to what standard. Direct and coordinate QA testers, ensuring regression and manual testing tasks are completed on schedule and to standard. Review and approve test contributions to maintain framework quality and consistency. Develop tester independence and capability so the team can execute the majority of regression work autonomously. Release & Defect Management Coordinate the end-to-end release process: schedules, checklists, stakeholder communication, and UAT. Triage and prioritize defects with the Product Manager for service packs and hotfixes. Own 48-hour post-release hypercare monitoring using telemetry dashboards. QUALIFICATIONS AND REQUIREMENTS Familiarity with Infor SyteLine ERP and the manufacturing environments it serves. Experience with Lake Companies products (Doc-Trak, Shop-Trak, Fact-Trak) strongly preferred. Experience owning or significantly contributing to a QA testing library or automated test framework. Hands-on experience with TestComplete or Playwright is a plus — this role will get into the details when needed. Strong analytical skills; able to translate defect and support ticket data into prioritized quality improvements. Clear communicator comfortable running cross-functional meetings and presenting quality data to the broader team. KEY SUCCESS METRICS Year-over-year reduction in customer-reported critical and non-critical escaped defects. Year-over-year reduction in support tickets categorized as Software Defect. QA team independently executing the majority of defined regression tasks. Consistent Definition of Done enforcement