Manager, Customer Success

About Cority Cority helps customers see and prevent risks across their operations in real time. Our EHS+ platform converges people, data, and AI agents to provide a clear view of information people can trust, automate workflows that make people more impactful, and deliver personalized insights and expertise to improve decision-making. While most solutions respond to risks one at a time, Cority helps prevent them across environmental management, employee health, safety, quality, and sustainability. For 40 years, Cority has been the market leader in EHS+, recognized by top analysts and trusted by more than 1,500 of the most complex organizations worldwide. Cority has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com. You will drive the success of our customers. This position works alongside other Customer Success Managers and reports to the Senior Director, Success. At Cority, we are passionate about customer success. It’s not just a job for us, it’s our mission. Cority is revolutionizing our industry by putting customer success at the heart of our business. The Manager, Customer Success is responsible for leading, coaching, and developing a team of Customer Success Managers to drive customer value, retention, growth, and overall customer satisfaction. Reporting to the Senior Director of Customer Success, this role plays a critical part in ensuring the team delivers exceptional customer experiences while achieving business objectives and key performance indicators. The ideal candidate is a people-first leader with strong customer relationship management skills, a passion for coaching and mentorship, and the ability to effectively manage escalations, operational performance, and growth opportunities across the customer portfolio.