Solutions Engineer

Position Overview As a Solutions Engineer II at Diligent, you will partner closely with Sales to help organizations understand how our platform can transform the way they mitigate risk, perform audits, and operationalize compliance. You’ll act as a trusted advisor to senior stakeholders, translating Ethics & Compliance and broader GRC challenges into clear, compelling solutions that drive real business value. If you enjoy combining domain expertise, storytelling, solution design, and customer interaction, and want to move beyond traditional internal compliance roles into a commercial, customer-facing environment, this is a strong next step. Key Responsibilities Customer & Commercial Partnership Partner closely with Sales to support the full pre-sales lifecycle, helping customers understand how Diligent solves real-world compliance challenges. Deliver tailored, high-impact software demonstrations that clearly articulate business value - not just product features. Engage confidently with senior leaders across Legal, Ethics & Compliance, Governance, Risk & Audit teams. Translate customer pain points into clear solution narratives, including quantified outcomes and success criteria, that support deal progression and closure. Own the technical win in partnership with Sales, including managing evaluations, sandbox environments, and stakeholder questions. Solution Design & Thought Leadership Design and present solution architectures that align with customer objectives and regulatory environments. Articulate the cross-platform value of the Diligent One Platform and how it supports integrated Governance, Risk and Compliance (GRC) programs. Collaborate with Product teams to provide customer and domain feedback on product enhancements. Lead structured discovery to map requirements to Diligent solutions, define POC/sandbox success criteria, and ensure proposed solutions are implementation-ready. Support marketing initiatives such as webinars, industry events, and thought-leadership content. Domain Expertise Apply practical compliance and governance expertise in customer discussions to frame challenges and guide solution design. Leverage familiarity with key regulatory and industry frameworks such as GDPR/CCPA, SOC 2, ISO, NIST, EU Directives (Whistleblower, AI, etc.), ABAC/AML, LkSG, as well as other relevant industry regulations. Knowledge of core compliance functions, including Ethics & Compliance Programs, Policy & Training, Third-Party Risk Management, and Entity & Subsidiary Management. Technical & Integration Fluency Develop a strong working understanding of the Diligent platform, including core workflows, configuration options, reporting, and integrations. Confidently whiteboard solution flows, data movements, and high-level architectures with both business and technical audiences. Required Experience/Skills 2+ years of experience in Ethics & Compliance, GRC or Legal (Corporate Compliance), either in a customer-facing role or within industry. Experience working with SaaS solutions, or strong interest in transitioning into a commercial, customer-facing environment. Strong executive-level presentation and communication skills, with the ability to simplify complex topics. Comfortable partnering with Sales and contributing to commercial outcomes. Curious, self-driven, and motivated to continuously deepen both technical and domain knowledge. Ability to speak German and/or French is a plus About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large langua