Principal Consumer Product Marketing Manager

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join Us! GoFundMe is seeking a customer-obsessed, insights-driven and savvy Principal Consumer Product Marketing Manager to lead high-impact, consumer-facing initiatives across our platform. You’ll be instrumental in shaping compelling product narratives, crafting GTM strategies, and influencing cross-functional teams to drive measurable results across our consumer lifecycle. From early strategy through activation and continuous optimization, you’ll help connect people to the causes and communities that matter most. You’ll be expected to operate with a high degree of independence, manage ambiguity with clarity, and lead initiatives that impact both team and company-wide goals. Candidates considered for this role will be located in the San Francisco, Bay Area. There will be an in-office requirement of 2-3x a week. The Job Strategic Product & Go-to-Market Leadership Lead end-to-end go-to-market strategies that bring our products to life—shaping the vision, rallying cross-functional partners, and turning ideas into impactful launches. Obsess over understanding our ideal customers—grounded in data and human insight—to define clear segments and craft standout messaging and tactics that inspire people to help others. Flex your analytics muscle through defining, tracking and communicating key metrics that show the impact of product marketing efforts on product adoption, engagement, and growth. Translate business objectives and consumer needs into integrated marketing and channel strategies that drive meaningful adoption, engagement, and growth. Keep the momentum going after launches, leading energizing retros, uncovering what worked (and what didn’t), and turning those insights into smarter tests, sharper iterations and scaled impact. Bring a highly data-driven approach to decision-making, leveraging quantitative and qualitative insights, including a deep partnership with research to optimize strategy and performance. Bring a right-brained spark to GTM - using creative, unconventional thinking to solve tough challenges and help us stand out in a crowded, competitive space. Leverage journey mapping to better understand consumer experiences and inform full-funnel strategies. Positioning & Messaging Craft clear, differentiated, and emotionally resonant messaging frameworks that map to business objectives, customer needs, behaviors, and motivations. Synthesize complex product information and research into clear, compelling product narratives aligned with user motivation, market opportunity, and business strategy. Build and maintain messaging frameworks, positioning guides, and audience strategies to be used across all GoFundMe business teams. Maintain an understanding of the competitive set, ensuring messaging and positioning stand out in the market and reflect current trends and dynamics. Strategic Influence Serve as the glue between Product, Marketing, Research, and Data, translating insights and data into action, particularly in fast-moving, high-complexity environments. Partner closely with PMs, Engineers, Researchers, and Designers to inform product strategy and roadmap through consumer insights, competitive landscape, market dynamics, and a deep understanding of emerging cultural trends shaping user behavior. Identify and validate product hypotheses through testing frameworks and research driven feedback loops. Be deeply connected with research, using it as a foundational input for strategic decision-making across GTM and product marketing efforts. Operational Excellence Ensure alignment across Marketing, Comms, Social, and Growth teams on execution timelines, as