Analyst I, Strategy & Operations

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for an Analyst I on the Strategy & Operations (S&O) team within Trust & Safety. S&O plays a critical role across the business to deliver the insights, clarity, alignment, and operational rigor that enable teams to scale with impact. As an S&O Analyst I, you will help power operational excellence by delivering reliable reporting, structured analysis, and forecasting support. You will work closely with cross-functional partners to monitor performance, identify trends, and support initiatives that strengthen platform integrity and user trust. The Job Build and maintain recurring dashboards and reporting to track key Trust & Safety metrics (e.g., case volumes, resolution times, enforcement actions, quality indicators). Support weekly, monthly, and quarterly business reviews with clear and accurate data analysis. Maintain and update forecasting and capacity planning models to support operational planning. Conduct structured analyses to identify trends, anomalies, and performance gaps. Partner with Operations, Product, and Policy teams to ensure reporting reflects evolving business needs. Ensure accuracy, consistency, and documentation of KPI definitions and reporting standards. Support cross-functional initiatives by providing timely and actionable data insights. You 1–3 years of experience in Strategy, Business Operations, Business Intelligence, Data Analytics, or a related field. Proficiency in Excel and experience working with BI tools such as Looker (or similar platforms). Working knowledge of SQL or demonstrated ability to quickly build technical proficiency. Strong attention to detail and commitment to data accuracy. Ability to translate data into clear insights for both technical and non-technical audiences. Organized, proactive, and comfortable managing recurring deliverables. Familiarity with KPI reporting and basic forecasting methodologies. Energized by working in fast-paced, mission-driven environments. Experience supporting Trust & Safety, fraud, compliance, risk, or customer operations teams, in ecommerce, fintech, marketplace, or social media companies is a plus. Why you’ll love it here Make an Impact : Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment : Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team : Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow. Commitment to DEI : Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups. Community Engagement : Make a difference through our volunteering program. We live by our core values: impatient to be great , find a way , earn trust every day , fueled by purpose . Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital sta