Customer Care Specialist I

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe team is searching for our next Customer Care Specialist based in Dublin, Ireland, to effectively resolve customer support requests & drive continuous improvement for the GoFundMe experience. The Job Making a difference by helping customers from all around the world, who are raising or giving money for various causes important to them, all through some of the most exciting & tough moments of their lives. Providing exceptional & human customer support via live messaging & email, with the potential to support phone calls, for a wide variety of complex support needs & escalations, including helping customers troubleshoot bank transfer verification, navigate sensitive social dynamics related to fundraising, & optimise their success through effective use of the GoFundMe product. Passionately championing customer feedback to improve the GoFundMe experience. Occasionally support the team with ad-hoc projects or tasks directly tied to the team’s vision & annual objectives. Working in a dynamic environment, hybrid based, with a willingness to work from the office a few times a month. You Metric & goal driven - You enjoy challenging yourself & holding yourself accountable to reaching targets! We set high standards so we can provide a human & effortless experience to our customers. Customer centric - You care about the experience our customers have & understand the impact you have on their GoFundMe experience. Compassionate - You truly care about people & want to help them, using strong emotional intelligence to adjust your approach based on each customer’s situation. Adaptable - You enjoy being part of a growing organization. You thrive under new challenges & in an ever-evolving environment! Effective in communication - You are a strong communicator who is able to confidently use communication (written & verbal) as a tool to address our customers’ needs & work with teammates internally. Tech-savvy - You are comfortable working in an online space, learning new tools quickly, & troubleshooting tech-issues in real time. Critical thinker & solution minded - You seek out potential challenges & trends, & productively propose solutions. Everyone owns the success of our team! Attentive to detial - Did you notice "detail" is misspelled? Resourceful - You take initiative to research independently, organise your resources effectively, & discover creative solutions to challenges you may encounter. Invested in personal growth - You have a growth mindset, stay hungry for feedback, & have a strong desire to learn. Team centered - You enjoy empowering others, celebrating their wins, & supporting others’ growth. Leadership prone - You proactively take initiative with the big picture in mind, & seek opportunities to drive your team forward in the everyday Preferred Fluency in German or French preferred but not required Why you’ll love it here Make an Impact : Be part of a mission-driven organization making a positive difference in millions of lives every year. Innovative Environment : Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere. Collaborative Team : Join a fun and collaborative team that works hard and celebrates success together. Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits. Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being. Growth Opportunities : Participate in learning, development, and recognit