Technical Account Manager

Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. Join us! The GoFundMe Pro team is searching for a Technical Account Manager (TAM) to support the adoption, performance, and technical success of our Enterprise nonprofit customers. In this role, you will act as a trusted technical advisor and strategic partner, helping organizations implement, integrate, and optimize their use of the GoFundMe platform. You will work cross-functionally with Sales, Product, Engineering, and Support teams to ensure customers successfully deploy solutions, navigate change, resolve technical challenges, and drive meaningful fundraising outcomes. The Job Lead Complex Projects & Drive Outcomes Owns end-to-end delivery of customer initiatives, including integrations, migrations, and new product rollouts Manage project timelines, dependencies, and stakeholders across both customer and internal teams Drive accountability and momentum to ensure projects are delivered on time and with high quality Anticipate risks, remove blockers, and proactively adjust plans to ensure successful execution Drive Integrations & Technical Solutions Serve as a technical advisor on CRM integrations (e.g., Salesforce, Blackbaud, HubSpot) and data architecture Design and recommend scalable solutions for bidirectional data syncs, including field mapping, data integrity, and system interoperability Troubleshoot and resolve integration issues (API errors, webhook failures, authentication issues, data mismatches) Translate business needs into effective technical solutions that align with customer goals Own Customer Success & Revenue Impact Manage a portfolio of Enterprise customers, aligning technical solutions to drive adoption, performance, and revenue outcomes (e.g., GDV, conversion) Identify opportunities to expand product usage and increase customer value Partner with Strategic Account Managers to support growth, renewals, and long-term success Connect technical execution to measurable business impact for customers Lead Through Change & Influence Stakeholders Guide customers through change management, including new implementations, feature adoption, and process shifts Drive alignment across technical and non-technical stakeholders, including executive audiences Demonstrate strong executive presence in customer interactions, including QBRs and strategic discussions Communicate clearly, confidently, and proactively in high-stakes situations Troubleshoot & Resolve Technical Issues Investigate and resolve complex technical issues across APIs, integrations, and platform functionality Reproduce bugs, gather logs, and document issues clearly for Engineering (via Zendesk, JIRA, or similar tools) Own escalations end-to-end, providing timely updates, workarounds, and root cause analysis (RCA) Identify trends across accounts and proactively escalate systemic issues Monitor Performance & Proactively Mitigate Risk Monitor platform usage and integration health (API success rates, sync reliability, data consistency) Identify risks early and take a proactive approach to preventing issues before they impact customers Deliver insights and recommendations during business reviews to inform optimization strategies You 5+ years in Technical Account Management, Solutions Engineering, Customer Success, or a similar customer-facing technical role Strong project management skills, with experience leading complex, cross-functional initiatives Experience working with APIs (REST), webhooks, and system integrations Familiarity with CRM platforms such as Salesforce, Blackbaud, or HubSpot Experience troubleshooting integrations and data sync issues Experience using ticketing and issue tra