Account Manager

About Guidde Guidde is an AI digital adoption platform that serves as the creation and consumption hub for modern organizations. Founded in 2020 by seasoned entrepreneurs, we use generative AI to transform workflows into rich, multi-format documentation in minutes. Our platform helps teams scale knowledge across employees, customers, and even AI systems, turning everyday processes into instant, in-app video guiddes that live where work actually happens. More than 4,500 organizations worldwide, from fast-growing startups to Fortune 500 enterprises, rely on Guidde to reduce support load, accelerate onboarding, and make knowledge accessible on demand. We're building the future of how knowledge is created, shared, and experienced. The Ideal "Guidder" is like our platform - clear, impactful, and focused on delivering value. We blend a startup environment with sports team principles - strategic in planning, collaborative in execution, and obsessed with customer wins. We value doers who listen more than they talk and who show up ready to play their best game. Ready to make your mark on our roster? Go Guidde! If you are someone who builds trust and wins big — a relationship-first enterprise seller who knows that patience, judgment, and consistent execution is a winning formula — then your place is with us! What will you do? Own and expand your book — Manage a portfolio of enterprise accounts, identify growth opportunities, and close expansion deals by deeply understanding customer goals and internal dynamics Close new enterprise business — Convert product usage and inbound interest into executive alignment, maintaining discipline across qualification, deal progression, and closing Navigate complex stakeholder environments — Build relationships across users, champions, economic buyers, and executives at organizations with 3,000+ employees, including security, legal, and procurement processes Partner cross-functionally — Work closely with Customer Success, Product, Sales Ops, and Leadership to drive adoption, long-term success, and coordinated account strategy Operate in PLG-influenced deals — Bridge the gap between product users and economic buyers, turning grassroots adoption into structured commercial agreements Maintain pipeline and forecast discipline — Track expansion and new logo opportunities clearly, forecast accurately across both motions, and balance short-term revenue with long-term account health What will you need to have? Enterprise SaaS experience — 4–6+ years selling B2B SaaS into Mid-Market and Enterprise and a strong track record of account expansion and long-term relationship management Complex deal experience — Proven ability to close deals involving multiple stakeholders, legal, security, and procurement processes PLG motion familiarity — Comfort navigating environments where users and economic buyers differ, converting adoption into structured commercial outcomes Autonomy and judgment — Strong ability to operate independently, prioritize thoughtfully, and manage a varied portfolio without micromanagement Communication and collaboration — Clear, direct communicator who works well across Customer Success, Product, and Sales functions and earns trust as a reliable partner Bonus points if you have: Experience in a hybrid AM / AE or full-cycle revenue role Background at a scaling SaaS company during a period of significant growth Experience managing accounts in the 2,000–10,000+ employee range Your journey with Guidde Leave Your Mark: Own a meaningful portfolio of enterprise customers and help define how account management and expansion operate at Guidde as we scale Work Your Way (Hybrid): Enjoy a flexible work arrangement based in your region Innovate Together: Shape the post-sale and hybrid revenue motion alongside Sales, Customer Success, and Product — your input will directly influence how we grow Fuel Your Growth: Access opportunities to advance into senior account management, team leadership, or strategic enterpr