Senior Customer Support Engineer

COMPANY Propel Software transforms the way product companies work. Our product value management platform connects commercial and product teams to optimize decision making, drive process efficiencies, and engage customers with compelling products and experiences. Propel has a proven track record of improving product quality, speeding time to revenue and profit, and improving customer satisfaction. Recognized as a Deloitte Technology Fast 500 winner and one of Fortune’s Most Innovative Companies in America, Propel is built on Salesforce and drives product success for hyper growth startups, corporate pioneers, and Fortune 500 leaders in the high tech, medtech and consumer goods industries. ROLE Propel seeks a talented Technical Support Engineer to join our India team. This role requires an individual with a strong technical background, exceptional communication skills, and the ability to troubleshoot complex issues across the Propel and Salesforce platforms. The Customer Support Technician role involves providing first-line support and solutions for issues reported by Propel customers. Our ideal candidate has a strong technical background, excels in documentation, and is adept at troubleshooting. In today's dynamic social environment, this individual must be skilled in troubleshooting basic software applications and excel in communication via email or video conferencing (Zoom). This position offers a daily challenge to deeply understand our customers' use cases and deliver optimal solutions, ensuring continuous professional growth. IMPORTANT NOTE: This is an in-office position located in Trivandrum, requiring onsite attendance 4+ days per week. By submitting your application, you confirm that you are either presently located in Trivandrum or prepared to relocate. Relocation assistance is not provided for this role.