Senior Software Engineer (SMTS), Foundations

Qualified has been acquired by Salesforce! View the press release: https://www.salesforce.com/news/stories/salesforce-signs-definitive-agreement-to-acquire-qualified/ About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ENGINEERING AT QUALIFIED Engineering at Qualified is a high-ownership, high-velocity environment where engineers ship customer-facing product to real enterprises at scale. We’re building at the frontier of AI + product: developing agentic software and embedding AI directly into our platform, using modern toolchains and processes that help engineers move faster while staying focused on high-impact problem solving. Following our acquisition by Salesforce, we continue to operate with the pace and ownership of a startup—backed by the distribution, resources, and long-term runway of a global enterprise. Engineers have true end-to-end ownership from idea to production: scoping, implementation, testing, deployment, monitoring, and iterative improvement based on real customer feedback. You’ll work alongside a high-talent-density team that cares deeply about craft, performance, reliability, and user experience—and that raises the bar through collaboration, code review, and strong engineering principles. The result is accelerated growth and impact: you’ll make architecture decisions, solve meaningful system design challenges, and see your work land quickly with customers—without layers of approvals slowing you down. Overview Join our Foundations team at Qualified as a Senior Software Engineer and play a pivotal role in developing the infrastructure and critical systems that form the backbone of our operations. Our team is responsible for accelerating the delivery of value to our customers by building highly scalable cloud infrastructure, robust CI/CD pipelines, advanced monitoring and observability, and top-tier engineering tools. Your goal will be to increase deployment velocity and confidence, raise our quality bar, and ensure our systems are capable of supporting complex, real-time interactions with our customers. This is a technical role with high impact where you will work on high-value technologies at the intersection of distributed systems, orchestration, and public cloud platforms. You will drive the evolution of our engineering practices, refine our architecture, and establish best practices across the organization. Beyond code, you will collaborate with cross-functional partners to design, build, test, and own the infrastructure that empowers our product engineering teams. Earning customer trust is paramount; therefore, you will focus heavily on reliability, scalability, observability, and maintainability to deliver business-critical solutions that directly contribute to our customers' success. What You'll Do - Architect & Build: Lead the design and implementation of secure, fault-tolerant, and highly available cloud infrastructure on public cloud services. - System Optimization: Continuously improve system performance, identify bottlenecks, and deploy optimizations for smooth operation at scale for highly-trafficked services. - CI/CD Evolution: Lead the evolution of our Continuous Integration and Deployment pipelines in a multi-service environment, reducing complexity and increasing resilience. - Infrastructure Management: Plan and execute timely infrastructure upgrades and changes using infrastructure-as-code to enable faster execution, improv