Enterprise Account Manager

Who We Are Scratch Financial (“Scratch”) is a late stage venture-backed financial technology business based in Pasadena, California. At Scratch, everything starts and ends with our mission: being the payment partner of choice for veterinary practices and helping pet parents access the care their animals need without financial barriers. Driven by our award-winning technology, Scratch has become the fastest growing financing provider in veterinary care, with a partner network of 15,000+ practices across the U.S. and Canada. Scratch has 2 main products: Scratch Pay: Point-of-sale client facing lending, including a BNPL offering and longer-term payment plans Scratch Checkout: Payment processing that is integrated with the veterinary practice management software We are a company built on the foundation of transforming the way pet healthcare payments are done, and we are looking for innovators who share our commitment to shaping the future of veterinary care financing. If putting compassion first, helping tell the story of groundbreaking products and continuously learning & refining to achieve exceptional outcomes sounds like you, then we encourage you to apply. Position Overview The Enterprise Account Manager owns post-sale relationships for enterprise payment processing (Scratch Checkout) accounts, with a focus on driving adoption, performance, retention, and expansion across large, multi-site veterinary organizations. This role acts as a strategic operator and partner to enterprise groups, ensuring successful rollout and ongoing performance of payments across hundreds of locations. The Enterprise Account Manager will work closely with corporate and veterinary practice stakeholders. This role is focused on large enterprise accounts (100+ locations) and requires the ability to navigate complex organizations, multiple stakeholders, and distributed operations. What You'll Do Own Post-Sale Enterprise Relationships: Own enterprise accounts post-sale, following transition from Director of Strategic Accounts. Build and maintain relationships with executive, corporate, and regional stakeholders. Serve as the primary point of contact to enterprise-level stakeholders and (on an as needed basis) practice staff members. Lead Enterprise Rollouts and Practice Support Lead rollout of Scratch Checkout across large, multi-location enterprise networks. Develop and execute scalable rollout strategies across regions and practices. Train practices and provide support to practices, accounting teams, and other corporate stakeholders during rollout. Onboarding new acquisitions. Lead Strategic Business Reviews & Planning Conduct regular executive-level business reviews: Share network-wide performance insights. Identify opportunities for optimization and growth. Act as a thought partner to enterprise leadership on strategy and operations. Drive Expansion & Revenue Growth Within Accounts Identify and execute opportunities to expand revenue within enterprise accounts, including: Increasing payments penetration across networks Driving adoption of new products What We Are Looking For Proven track record of driving adoption and expansion within existing accounts Experience managing large enterprise accounts (100+ locations or equivalent complexity) Proven track record of driving adoption and expansion within existing accounts Highly operational with ability to build scalable processes at scale Comfortable working cross-functionally across Sales, Support, and Onboarding Background in veterinary, payments, or multi-location businesses strongly preferred Why You'll Love Working Here Competitive base salary ranging from $105,000 - $110,000 and OTE of $130,000 - $135,000 Scratch is a remote-first company, giving ultimate flexibility to today's nomadic work style. For those who prefer a hybrid model, we do have an office space in Pasadena available for use (which is stocked with snacks & various beverages). We offer unlimited PTO, covered healthcare, 401k match, cell