Product Support Engineer

ABOUT THE ROLE Singular is the leading marketing measurement platform trusted by 1,000+ global brands, including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked as the #1 MMP by G2 for 3 years in a row, Singular enables marketers to make smarter user acquisition decisions and analyze the impact of every ad dollar with full-funnel marketing analytics, advanced cross-device attribution (mobile, web, PC+Console), best-in-class ad fraud prevention, and automatic data exports directly into your BI tools. Singular is also revolutionizing campaign and creative analysis with recent integrations and partnerships with ChatGPT, Claude, and Gemini that deliver marketers with instant, AI-powered marketing insights – no dashboards or SQL needed. Singular has teams in 12 countries and employees in 65 cities across the globe, including NYC, LA, SF, Austin, Buenos Aires, São Paolo, London, Berlin, Barcelona, Tel Aviv, Bangalore, Beijing, and Seoul. We have raised $100M from Norwest Venture Partners, General Catalyst, Titanium Ventures, and other top-tier Silicon Valley investors. We have a leading product, an innovative team, and hundreds of satisfied customers in a growing market. Our business and teams are scaling, and we are looking for ambitious, eager, creative, and innovative individuals to join us and help us dominate the marketing measurement space. Singular is looking for a Product Support Engineer with strong technical and communication skills to join our India support team. This role is ideal for someone passionate about problem-solving, customer experience, and technology. You’ll be working closely with our customers and internal teams to troubleshoot issues, guide product usage, and contribute to a seamless customer journey. WHAT YOU’LL DO - Provide timely and high-quality technical support to Singular’s customers and partners - Troubleshoot complex product issues across mobile SDKs, APIs, and dashboards - Work with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when needed - Become a subject-matter expert in Singular’s product suite and the AdTech/mobile marketing ecosystem - Help create internal documentation, FAQs, and knowledge base articles - Act as a customer advocate by delivering feedback to product and engineering WHAT YOU’LL NEED - 2–5 years of experience in product or technical support, preferably in a SaaS, AdTech, or mobile environment - Familiarity with REST APIs, HTTP protocols, and debugging tools like browser dev tools/Postman - Ability to write basic SQL queries and use scripting/regex for analysis - Exposure to mobile SDKs (Android/iOS) and mobile app ecosystems is a plus - Strong analytical, troubleshooting, and problem-solving skills - Clear and concise communication skills, both written and verbal - A collaborative mindset with the ability to work with distributed global teams WHY YOU’LL LOVE WORKING AT SINGULAR We’re building a diverse, collaborative, and fast-paced environment where everyone has a voice. You’ll be part of a global team that values innovation, customer obsession, and personal growth.