Client Services Liaison

About SRS Acquiom SRS Acquiom has built its reputation on shaking up the financial services technology world by redefining how complex M&A and loan agency transactions get done. Since 2007, we’ve been the partner dealmakers rely on for speed, precision, and less friction - supporting over 11,500 deals worth more than $2.1 trillion along the way. Our solutions start with human expertise and are powered by technology: virtual data rooms, document solicitation, escrow and payment administration, shareholder representation, and independent loan‑agency services like administrative and collateral agent support. Each service works seamlessly on its own, but when brought together by our expert team, they form an end‑to‑end system that helps even the most complex deals cross the finish line. We’re equally committed to building careers as we are to building solutions. At SRS Acquiom, internal mobility isn’t just a buzzword, it’s part of how we grow. We invest in our people, creating opportunities to learn, stretch, and step into new roles as the business evolves. If you’re looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we’d love to talk. A few benefits our employees enjoy Day‑one coverage: medical, dental, and vision plans so you’re protected from the start A 401(k) with a 4% company match to keep your future on track Discretionary time off - take the time you need, when you need it Employer‑paid life insurance, with the option to add extra coverage for peace of mind Employee Assistance Programs for confidential support when life gets complicated Discounted pet insurance (because furry family members count, too) A fitness credit to back your health and wellness goals Pre‑tax plans for dependent care, transportation, and flexible spending Position Summary SRS Acquiom is seeking a Client Services Liaison who can work both independently and collaboratively in a fast-paced environment while balancing shareholder communications, outbound payment confirmations, technical troubleshooting, and other operational responsibilities. The ideal candidate communicates effectively with a broad range of shareholders, including major shareholders, VIPs, and individuals who may be unfamiliar with the post-closing process, and is able to provide a high level of service throughout the client experience. This role requires the ability to address complex analytical questions across business lines, clearly communicate findings, and maintain accurate documentation within internal systems. The successful candidate will be motivated, detail-oriented, and client-focused, with strong oral and written communication, analytical, and documentation skills. Location: Fully remote within the Continental United States Compensation: The hourly range for this position is between $28.85 - $30.00 depending on experience level Primary Responsibilities Maintain an extensive understanding of the system of record (NetSuite), including how records interact and relate to one another. Manage and take ownership of shareholder communications and issue resolution through inbound and outbound phone calls, email, and other communication channels. Deliver exceptional shareholder service by setting clear expectations and maintaining proactive, consistent communication throughout the client experience. Identify situations requiring escalation and coordinate timely, effective responses with the appropriate internal teams. Research and review M&A transaction documents containing legal and transactional language to identify key details, summarize information clearly, and support a smooth, accurate, and responsive shareholder experience. Diagnose user access, login, password reset, and multi-factor authentication issues across client-facing platforms. Understand how technical configurations in our system of record impact client-facing systems and experiences, and adjust configurations as needed. Inv