Loan Agency Relationship Management Associate Director

About SRS Acquiom SRS Acquiom has built its reputation on shaking up the financial services technology world by redefining how complex M&A and loan agency transactions get done. Since 2007, we’ve been the partner dealmakers rely on for speed, precision, and less friction - supporting over 11,500 deals worth more than $2.1 trillion along the way. Our solutions start with human expertise and are powered by technology: virtual data rooms, document solicitation, escrow and payment administration, shareholder representation, and independent loan‑agency services like administrative and collateral agent support. Each service works seamlessly on its own, but when brought together by our expert team, they form an end‑to‑end system that helps even the most complex deals cross the finish line. We’re equally committed to building careers as we are to building solutions. At SRS Acquiom, internal mobility isn’t just a buzzword, it’s part of how we grow. We invest in our people, creating opportunities to learn, stretch, and step into new roles as the business evolves. If you’re looking for a company with entrepreneurial energy, a proven record of growth and innovation, and a culture that supports your next career move, we’d love to talk. A few benefits our employees enjoy Day‑one coverage: medical, dental, and vision plans so you’re protected from the start A 401(k) with a 4% company match to keep your future on track Discretionary time off - take the time you need, when you need it Employer‑paid life insurance, with the option to add extra coverage for peace of mind Employee Assistance Programs for confidential support when life gets complicated Discounted pet insurance (because furry family members count, too) A fitness credit to back your health and wellness goals Pre‑tax plans for dependent care, transportation, and flexible spending Position Summary The Loan Agency Relationship Management Associate Director works in SRSA’s Loan Agency department and manages client relationships and the daily administration of assigned Loan Agency accounts. Serves as the main point of contact with the borrower, lenders, professionals, and other internal and external service partners. Manages daily administration of assigned transactions, including the delivery of exceptional service to all parties and ensuring all internal controls are met. Location: This is either a hybrid position based in our Denver or Minneapolis office or a fully remote position within the Continental United States. Compensation: The salary range for this position is between $90k and $100k, depending on experience level. Primary Responsibilities Maintain a working knowledge of all transactions and deal-related documents for the assigned portfolio of accounts. Responsible for the administration of assigned accounts in accordance with the terms of the related documents. This includes all payments, notices, compliance deliverables and other duties assigned in the documents. Research and resolve issues related to administration and client service in connection with assigned accounts. Comprehend internal processes and procedures while maintaining internal controls. Provide excellent customer service to all clients and parties, both internal and external, to ensure all have an exceptional experience. Use judgment, interpretation, and problem-solving to understand loan-related information. Professionally communicate and collaborate with internal groups and external clients by phone, email, and in person. Manage relationships, cultivating current and prospective clients and referral sources to uncover opportunities and potential sources of new business. Provide coverage and support to the team as a whole when needed. Perform other related duties as assigned or requested. Required Qualifications & Skills Bachelor’s degree required. Graduate-level degree, such as a J.D. or MBA, preferred. 6+ years’ experience in finance, capital markets, or a law firm. Prior experience reading, analyzing, and