IT Support Engineer

[https://app.ashbyhq.com/api/images/user-content/fc964a19-e84c-4cf0-aa52-768667eee898/7580efc7-44c8-4ef9-85ea-6351fd8aa541/1%20-%20About%20Us.png] Akur8 is a fast-growing InsurTech scale-up on a mission to help insurers make better decisions, faster. Our SaaS platform turns complex risk data into clear, transparent insights, enabling teams to price risk accurately today and anticipate claims tomorrow. Powered by advanced analytics and transparent machine learning, Akur8 brings speed, reliability, and clarity to critical insurance decisions — developed by multidisciplinary teams in product, engineering, and actuarial expertise. Recognized globally, Akur8 has been featured in: - CB Insights’ Insurtech 50 (2025) - CNBC’s InsurTech Top 150 (2025) - InsurTech100 Global Insurtech Top 100 (2025) - Professional Equality Index 97/100 (2025) With 40+ nationalities across 8 global offices, we serve 320+ clients across 4 continents — scaling rapidly in mature insurance markets. We are proud to be an equal opportunities employer, assessing all applications fairly based on skills, experience, and potential. Diversity, equality, and inclusion are core to who we are. [https://app.ashbyhq.com/api/images/user-content/fc964a19-e84c-4cf0-aa52-768667eee898/043626b1-d64b-49b9-8571-cb9d2d68de0e/2%20-%20Role.png] As Akur8 continues to expand globally, we're looking for an IT Support Engineer with a strong expertise in multi-country payroll and HR operations to help improve our operational excellence and compliance across all our entities (France, Canada, USA, UK, Japan, Italy, Germany, Spain and growing). This role sits at the intersection of technical expertise, employee experience, and operational rigor. You will interact with teams across the company and collaborate closely with our Security team to keep Akur8's infrastructure robust and compliant. As an IT Support Engineer, you will: - Provide day-to-day technical support for employees, troubleshooting hardware, software, and access-related issues. - Manage user accounts and permissions across platforms including Okta, Google Workspace, Microsoft 365, Slack, and other business applications. - Deploy, configure, and maintain laptops (macOS & Windows) and mobile devices (iPhone & Android) throughout employee lifecycle processes. - Lead IT onboarding and offboarding activities, including account provisioning, equipment management, and employee training on IT tools and best practices. - Maintain accurate hardware and software inventories and ensure asset lifecycle tracking. - Support unified communications and meeting room technologies across all Akur8 offices. - Collaborate with the Security Team to implement and maintain IT security standards, policies, and best practices. - Contribute to the continuous improvement of IT processes, documentation, and end-user experience. Joining Akur8 as an IT Support Engineer means tackling exciting challenges such as: - Supporting a rapidly growing and internationally distributed team. - Contributing to the evolution of IT operations and security practices. - Working with modern workplace technologies in a fast-paced, innovative environment. - Having a direct impact on employee productivity and experience across the organization. [https://app.ashbyhq.com/api/images/user-content/fc964a19-e84c-4cf0-aa52-768667eee898/52c8e7e8-5b68-4012-8d66-c8165f4b45cc/3%20-%20Profile.png] We're looking for a proactive and service-oriented IT professional who enjoys solving problems and helping others succeed. Ideal candidates for the role fit the following criteria: - 1+ year of experience in IT Support, Help Desk, Workplace IT, or a similar role. - Basic scripting or automation skills (Bash, PowerShell, Python, or similar). - Have hands-on experience troubleshooting macOS and Windows environments. - Possess a basic knowledge of network fundamentals (Wi-Fi, Ethernet, VPN, DNS, Internet connectivity) - Have experience managing user accounts and permissions within modern SaaS enviro