Government Customer Success Manager

Job Title: Government Customer Success Manager - EMEA - London Company description As digital assets and cryptocurrency become more widely adopted every day,, our products are essential to ensure cryptocurrency is safe and accessible to all. Our solutions help to prevent financial crime and allow cryptocurrencies to be used for good. Our products are used by some of the world’s leading cryptocurrency exchanges, financial institutions and government agencies to screen over $1 billion of transactions every single week. Elliptic is backed by some of the top VCs: SBI Group, Albion VC, Octopus Ventures, SignalFire, Paladin Capital, Santander InnoVentures, and Digital Currency Group, and we have grown globally with teams in the UK, USA, Singapore and Tokyo. To achieve our mission, we depend on our incredible team of Elliptites. Our values https://www.elliptic.co/life-at-elliptic are reflected in everything we do and every decision we make, both internally and outwardly to our customers. We actively encourage Elliptities to challenge the status quo and allow the freedom to innovate and learn every day. We encourage new ideas and learning, whether that’s through collaboration, our curiosity sessions, or utilising your professional development budget - personal growth is important to us all. Are you a proactive and customer-centric professional with experience in managing SaaS renewals? Are you looking for your next challenge in a dynamic and emerging market? If yes, we want to hear from you! The Impact You Will Have: As a Customer Success Manager for the Government and Public Sector segment, you will play a critical role in driving the success of a portfolio of UK government, law enforcement, and intelligence agency customers. These mission‑critical accounts operate in complex regulatory, security, and procurement environments and require strategic partnership, precision, and trust. You will act as a trusted advisor and primary advocate, ensuring that each organization continuously realizes measurable value from Elliptic’s solutions. Your focus will be on driving adoption, value realization, retention, and expansion - partnering closely with the Account Executive to help customers achieve their operational outcomes while navigating sensitive and highly structured environments. This role brings together strategy, relationship management, and product expertise. In a typical week, you might lead a strategic business review with a national law enforcement agency, collaborate with Product to refine workflows that support pressing compliance objectives, or shape a tailored renewal and expansion plan that reinforces Elliptic’s position as a long‑term, trusted partner to government. Through thoughtful engagement, data‑driven insights, and proactive stakeholder management, you will ensure each customer not only renews but continues to grow with Elliptic — broadening adoption, strengthening integration, and becoming strong advocates for our mission to make the crypto ecosystem safer and more transparent for all. What you’ll do: - Own customer outcomes for a defined portfolio of UK and EMEA government and public sector customers, managing relationships from onboarding through renewal and expansion. - Serve as the primary strategic point of contact across each account, fostering trust with operational users, leadership, procurement, and security stakeholders. - Drive adoption and value realization by developing tailored success plans, leading service and strategy reviews, and aligning Elliptic’s capabilities to each agency’s mission and compliance objectives. - Monitor account health and engagement trends, identifying early indicators of risk or opportunity and taking timely, proactive action to safeguard renewals and encourage growth. - Lead renewal and expansion cycles end‑to‑end, maintaining an accurate retention pipeline, forecasting outcomes, and negotiating terms that balance agency priorities with Elliptic’s business goals. - Collaborate c