Senior Motion Designer

About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the role Hi, my name is Justin, Head of Brand Studio at Customer.io , and I'm looking for a Senior Motion Designer to join our small, close-knit creative team. Brand Studio is the creative engine behind how Customer.io shows up in the world, from product launches and campaigns to the website and live events. We're a team that moves fast, cares deeply about craft, and operates at the intersection of strategy and production. This is a net-new role. We already have strong static design and web capability. What we need is someone who can tell our stories with movement. You'll own motion execution across our biggest brand moments: product launch videos, website animations, AI-assisted video content, and promotional pieces animating typography, brand graphics, and sound design execution. You'll work closely with our Brand Designers, Product Designers, and Marketers to translate launches and campaigns into dynamic visual content that feels unmistakably Customer.io . If you lead with motion storytelling, use AI tools as a genuine part of your production workflow, and want your work to be front and center on a brand people love, this role is for you. About you You're a motion designer who's as comfortable concepting as you are executing. You bring a strong point of view to every project and can translate a brief into something that moves, literally and emotionally. You work efficiently inside an established brand system and know how to push it forward without breaking it. AI video tools aren't a novelty to you; they're already in your workflow. What we value Craft with speed. You hold high standards and know how to hit deadlines. Quality and velocity aren't at odds for you. Curiosity about what's next. You follow where the field is going: new tools, new techniques, new ways to tell a story through motion. Collaboration over silos. You work closely with designers, developers, and marketers, and you make the output better because of it. Bias for action. You'd rather ship something great and iterate than wait for perfect. You're comfortable with ambiguity and energized by building. Clear communication. You ask the right questions, set clear expectations, and keep stakeholders in the loop without being asked. Some things you'll do Own motion execution for product launches: animated videos, promotional content, and brand storytelling pieces Create website animations and interactive motion elements in close collaboration with our Senior Web Engineer Develop animated assets for digital and out-of-home advertising, from display and social ads to large-format campaign moments Lead our AI video capability from the ground up, evaluating tools, establishing workflows, and producing content that raises the bar on speed and quality Build and maintain a library of motion templates and reusable animation assets Translate briefs from Product Marketing and Demand Generation into motion-first creative concepts, executed end-to-end Support branded motion for events and conferences: signage loops, intro sequences, and promotional clips Occasionally support on-site shoots and event coverage What success looks like Motion as a consistent, high-quality presence across launches, campaigns, the website, and events An autonomous creative contributor — briefs in, polished work out, with minimal back-and-forth Reusable systems, not one-off assets — work that makes the whole team faster AI tools embedded in your workflow, helping push the team's collective understanding of what's possible Strong cross-functional trust across Marketing, Sales, People, Exec, and beyond What we're looking for 3+ years of hands-on motion