Legal Assistant

About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Hi! I'm Dessa, Associate General Counsel here at Customer.io . We're hiring a Legal Assistant to help our growing Legal team operate at its best. This is a role for someone who loves bringing structure to fast-moving environments — the kind of person who sees a messy folder system and genuinely wants to fix it, who gets excited about finding a better way to route a contract, and who looks at AI tools as a competitive advantage rather than a novelty. You'll work closely with Legal, Sales, RevOps, and Finance to keep core legal workflows running smoothly, while helping us push the boundaries of how a modern legal team operates. We're a small but ambitious team, and the work you do here will have real, visible impact from day one. What we value Own it — You take initiative, follow through, and hold yourself accountable. Whether it's a filing deadline or a process improvement, you don't let things fall through the cracks. Build, don't just maintain — You're always looking for a better way. You see process gaps as opportunities, not someone else's problem. Use AI like it's your job — Because it is. We expect you to actively experiment with AI tools, identify new use cases, and help us reduce manual work across the team. Collaborate across boundaries — You communicate clearly and work well with people outside the Legal team, whether that's RevOps, Finance, or a Sales rep who needs a contract update. Earn trust through the details — You're precise, consistent, and reliable. The Legal team depends on you to keep information accurate and accessible. What you'll do Legal Administrative Support Triage and respond to inbound Legal requests and external notices, tracking deadlines so nothing gets missed Own legal calendaring across filings, renewals, and compliance obligations Coordinate invoice processing and vendor payments with Finance Manage physical mail, board prep logistics, and note-taking for key Legal meetings Document and Knowledge Management Maintain Legal's document and contract repositories in Google Drive - naming conventions, folder structure, access controls Manage DocuSign workflows: track envelope status, store completed agreements, keep records clean Support document migrations, system cleanups, and privacy-related documentation (DPAs, GDPR requests, data flows) Leverage AI tools and automation to reduce manual work, improve document retrieval, and increase consistency across Legal processes Proactively identify gaps in document management and suggest improvements Entity Management and Compliance Track corporate records, manage filing deadlines, and ensure timely submissions across jurisdictions Maintain compliance calendars with visibility across Finance, HR, and Legal Contract Support and Light Drafting Review MNDAs, amendments, and order form exceptions, flagging issues for attorney review Apply AI tools to support contract review - identifying non-standard terms, summarizing provisions, and flagging risks for attorney review Legal Team Enablement Partner with the Sr. Legal Ops Manager to identify and ship process improvements Proactively identify new AI automation opportunities and help drive implementation alongside the Sr. Legal Ops Manager Act as a coordination point across Legal initiatives, keeping things organized and moving What we're looking for 2+ years of experience in a legal assistant, paralegal, or similar operational role (in-house or law firm). Strong organizational skills and high attention to detail — you catch things others miss. Genuine comfort with AI tools, and a proactive mindset toward using technology to improve how you work. Experience managing docum