Head of Strategic Accounts

About Mesh At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy. Join us! Overview Mesh is looking for a strategic customer leader to drive growth, performance and relationships across our most important enterprise and strategic accounts. You’ll work directly with C-suite executives, VPs, and Directors at leading enterprises, exchanges, wallets, and PSPs to ensure they’re realizing meaningful value from Mesh—and expanding with us over time. You’ll own the post-sale relationship for our highest-value customers. This includes developing a deep understanding of each customer’s business, identifying and executing growth opportunities, owning commercial outcomes, and serving as their internal advocate. You’ll translate customer needs into product feedback, coordinate cross-functional teams to solve complex challenges, and build trusted, long-term relationships. What You'll Do Own relationships with Mesh’s largest and most strategic enterprise accounts, serving as the primary point of contact for senior stakeholders Drive account growth by delivering against launch goals and identifying expansion opportunities across use cases, products, adoption, and transaction volume Lead renewals and expansion negotiations, including pricing, contract terms, and deal structure, in partnership with Sales and CS leadership Run weekly or bi-weekly check-ins and monthly and quarterly business reviews, tracking performance, surfacing risks early, and aligning on success metrics Partner with Product, Engineering, and CS to resolve complex customer challenges and deliver on commitments Translate customer feedback and market insights into actionable input for Product and go-to-market teams Build and maintain account success plans that connect customer objectives to Mesh capabilities and outline paths to deeper integration and revenue growth Represent the voice of strategic customers internally, balancing customer needs with company priorities Travel to meet customers, strengthen relationships, and represent Mesh at key industry event Who You Are Bachelor’s degree or equivalent related experience 8+ years owning enterprise customer relationships in fintech/crypto, with direct responsibility for strategic accounts Deep understanding of payment networks, PSP economics, and merchant value chains; hands-on stablecoin or crypto experience a must Proven ability to earn trust and influence across complex, multi-stakeholder enterprise organizations Demonstrated track record of driving commercial outcomes, including renewals, expansions, and negotiations in high-stakes environments Strong strategic judgment, with the ability to translate customer business goals into product adoption and revenue growth Exceptional executive presence and communication skills; credible, concise, and confident in C-suite conversations Founding role builder mentality: self-directed, resourceful, and comfortable operating with ambiguity in a fast-moving startup environment Willingness to travel regularly (25–50%) to be in front of customers, partners, and industry leaders The annual base salary range for this role is $156,000-$211,600 in San Francisco and New York. The compensation range provided may span multiple career levels and will be narrowed during the interview process based on factors including a candidate’s experience, skills, qualifications, and geographic location. For candidates outside of San Francisco and New York, compensation will be adjusted to reflect the applicable market and location-based pay b