Principal Post Sales Solution Consultant

WHY SOCURE? Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading. About the role: We’re looking for a Principal Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure’s identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption. This role is ideal for someone with technical aptitude, some client-facing experience, and a desire to grow in a collaborative and fast-paced environment. What you’ll do: As a Post-Sales Solution Consultant (PSSC), your North Star is clear: ensure our customers are deriving maximum value from our solutions—across the board, all the time. You’re not just a problem solver; you’re a trusted advisor, a champion builder, and the driving force behind customer success and retention. You have Extreme Ownership of the accounts under your care. Your primary KPI? Net Dollar Retention. Every action you take—whether it’s ensuring customers understand the ROI of our solutions, maintaining alignment with their strategic goals, or proactively addressing —should ladder up to improving NDR, as well as related metrics like Net Promoter Score, Time-To-Revenue, and Product/Version Adoption Rate. You’ll ensure customers are fully aligned with our latest innovations, that they’re seeing measurable value, and that they recognize us as an indispensable partner in achieving their goals. Responsibilities: - Foster relationships with key stakeholders, from champions to executive sponsors and economic buyers. Serve as the intellectual peer of subject matter experts in our most strategic accounts, ensuring meaningful, advisory-level engagement. - Collect and analyze customer feedback data to establish a shared understanding of solution performance and value. Work cross-functionally with Product & Engineering to ensure feedback mechanisms are robust and aligned with the next-gen innovations we’re delivering. - Own the QBR process to reinforce value, align on strategic priorities, and surface innovation opportunities. - Own the upsell and cross-sell POCs to demonstrate the value of additional solutions within existing accounts. Lead both the strategic narrative and quantitative analysis during POCs, showcasing how new solutions address customer pain points, deliver measurable lift, and integrate seamlessly with their current workflows. - Ensure the adoption of next-gen models, including key features, incremental lifts, and real-world performance deltas. Translate new qualitative innovations into quantitative lift, and use that lift to ensure prioritization. - Handle customer questions about specific scoring decisions, fraud trends, or optimization opportunities. Collaborate with Data Science and Product as needed to provide clear, actionable insights. Qualifications: - Bachelor's Degree in business administration, engineering, math, economics, statistics, computer science or other relevant field preferred or equivalent experience - 10+ years of professional work experience with 5+ years of experience working in professional services, customer management, or in a sales engineering capacity - Demonstrated experience leading enterprise-level engagements dealing with analytics, technology, and/or enterprise soft