Forward Deployed Engineer (AI Solutions) - Atrix

[https://app.ashbyhq.com/api/images/user-content/cca476c0-947e-4006-a2cb-409350de667a/ba8a1f3f-2878-4790-adab-67529391ee53/Atrix%20Logo%20(1).png] At Atrix, our journey began with a simple belief: Breakthrough medicines and technologies change lives, and the people making them deserve better tools. We often celebrate the final moment: a patient receiving a life-saving therapy or a groundbreaking treatment becoming standard of care. But behind that moment is a complex, coordinated effort that begins years earlier. Pharmaceutical and med device companies shoulder this responsibility every day: - Advancing science from lab to clinic - Navigating regulatory and access barriers - Ensuring safe, evidence-based adoption in the real world They’re not just bringing products to market; they’re shaping the future of care. Yet these organizations are often held back by outdated workflows and siloed data, unable to fully harness the knowledge that already exists across their teams. Atrix was built to change that. We exist to support the mission of those who dedicate their lives to creating and delivering innovations that impact global health. THE ROLE DESCRIPTION As a Forward Deployed Engineer, you will sit at the intersection of engineering, implementation, and customer value. You’ll partner directly with enterprise pharma and biotech teams to turn complex scientific workflows into reliable, AI-powered systems that accelerate evidence generation, medical strategy, commercial insights, and patient impact. You will become the technical owner of several key customer accounts, embedding deeply into their workflows, translating their needs into structured requirements, configuring Atrix’s AI-native platform, and ensuring accuracy, trust, and real-world reliability. This is one of the most impactful roles at Atrix. You’ll see your work used daily by medical, clinical, and commercial teams making high-stakes decisions. You’ll work closely with our Engineering Team and CEO, and collaborate as a peer to product, design, and GTM leadership. As one of our earliest FDEs, you’ll help define technical architecture, influence product strategy, and set the tone for future engineering hires. 💡 This is an hybrid role based in NYC (ability to be in office is required), with flexibility for remote work on some days as needed. RESPONSIBILITIES This role is perfect for someone who is customer-obsessed, technically fluent, and thrives in fast-moving startup environments. If you love the challenge of translating AI workflows into intuitive product experiences in a high-stakes industry, we want to talk to you. CUSTOMER ENGINEERING & IMPLEMENTATION - Configure Atrix templates, pipelines, and AI workflows to match complex scientific and medical processes - Set up and validate customer-approved data sources - Ensure accuracy, reliability, and trust in AI-generated outputs - Drive the full implementation lifecycle: onboarding → configuration → validation → go-live → iteration - Lead weekly customer calls and serve as the primary technical point of contact RAPID PROTOTYPING & PRODUCT CO-CREATION - Build quick prototypes and workflow experiments for GTM initiatives - Translate customer needs into clear product requirements - Triage bugs, uncover feature gaps, and partner with engineering to implement fixes or enhancements - Shape product roadmap with insights drawn from real-world usage QUALITY, GUARDRAILS, & ACCURACY - Own business-sense QA and accuracy validation for customer deployments - Identify risk, propose guardrails, and define scalable validation processes - Enable AI evals to ensure high trust and quality of all workflows - Create internal SOPs for deployment, QA, template configuration, and customer onboarding ACCOUNT OWNERSHIP & EXPANSION - Own 3–5 enterprise accounts end-to-end within 6 months - Identify patterns across accounts and surface scalable templates or product opportunities - Become a trusted technical advisor to medical, clinical, and commerc...