Customer Director (National Security)

WHY FACULTY? We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here https://faculty.ai/impact. We don’t chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we’re always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology. AI is an epoch-defining technology, join a company where you’ll be empowered to envision its most powerful applications, and to make them happen. ABOUT THE TEAM Our National Security and AI Safety business unit is dedicated to advancing the responsible development and deployment of AI in support of national security and global stability. From strengthening mission-critical capabilities across national security and intelligence, to working with frontier labs to provide robust AI safety red teaming and evaluation, we work at the frontier of high-stakes, high-impact missions. We understand that powerful AI systems bring both transformative opportunities and complex risks and we are proud to partner with Government and the biggest tech organisations in the world to ensure AI is not just transformative but is also secure, trustworthy and safe for all. Because of the nature of the work we do with our Government clients, you may need to be eligible for UK Developed Vetting (DV) and willing to work on site with our clients from time to time. #LI-PRIO ABOUT THE ROLE As a Customer Director within our National Security and Safety business unit, you will be the primary commercial lead for a portfolio of high-stakes accounts, driving growth by enabling government partners to supercharge their operations through AI. You will act as a strategic architect, building deep networks of influence and trusted relationships with senior stakeholders to solve complex safety challenges. By bridging the gap between cutting-edge AI and mission-critical customer needs, you will achieve ambitious sales targets while overseeing cross-functional teams to ensure delivery excellence. WHAT YOU'LL BE DOING: - Developing strategy for the National Security sector to align account plans with broader business unit goals and the evolving safety needs of the UK. - Driving revenue by acquiring new government partnerships and nurturing existing relationships to meet and exceed ambitious sales targets. - Creating standout propositions by responding to RFPs and identifying strategic AI use cases that demonstrate long-term value to clients. - Managing client relationships at the most senior levels, acting as the lead advisor for tier-one accounts and influencing the future shape of their work. - Designing transformation programmes that blend sophisticated AI deployment with meaningful organisational change to support high-stakes decision-making. - Overseeing commercial teams, including Senior Managers and Associates, to ensure project success and the professional development of your staff. - Leading commercial negotiations and pricing proposals to ensure the successful onboarding and retention of critical national security accounts. WHO WE'RE LOOKING FOR: - You have extensive National Security experience and a network to match, ideally combining a history in government with private sector AI build and delivery work. - You possess a strong business development mindset and a proven track record of managing complex deal processes and achieving revenue targets. - You are technical, and expert in AI, and can compellingly translate technical AI and data-oriented concepts into clear, act