AI Delivery Associate

AI Delivery Associate At Gradient Labs, we’re building an AI agent to redefine customer experience and operational efficiency in the financial services sector. Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our powerful AI agent is unique: it’s the only AI operations agent built specifically for financial services, handling even the trickiest, high-stakes customer queries safely and effectively. Crucially, it serves as one unified agent across the entirety of your customer operations, giving businesses the comprehensive visibility and control they need to trust all outcomes. We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations and experience, we’d love to hear from you. 🎯 HOW YOU’LL MAKE AN IMPACT As an AI Delivery Associate, you'll support the end-to-end delivery of our AI platform into customer environments. Working closely with our AI Delivery Lead and internal teams, you'll help ensure customers get up and running quickly and continue to see measurable value over time. - Support project delivery across onboarding and implementation, keeping timelines on track and flagging risks early. - Assist with discovery work to capture customer requirements, workflows, and operational context needed for a successful deployment. - Help configure and optimise our AI agent for specific customer use cases, working from established playbooks and guidelines. - Monitor performance data to identify trends, flag issues, and surface improvement opportunities for review with the Delivery Lead. - Coordinate activity across internal teams (AI, Engineering, Customer Success) to keep projects moving and stakeholders informed. - Maintain accurate project documentation, including status updates, action logs, and handover notes. - Contribute to building and improving internal delivery processes, templates, and onboarding materials. - Support compliance and governance tasks related to AI deployment, such as collecting information for security reviews and due diligence requests. - 💡 WHAT YOU’LL BRING - Early-career delivery experience: Some experience in a project coordination, implementation, or customer-facing operations role, ideally at a tech company. - Organised and dependable: You keep track of moving parts, follow through on actions, and communicate proactively when things shift. - Comfortable with ambiguity: You can work without a fully defined playbook and use good judgement to move things forward. - Technically curious: You don't need to be an engineer, but you're comfortable learning how APIs and integrations work and can hold a sensible conversation with technical teams. - Data-literate: Happy working with dashboards and spreadsheets to track performance and spot patterns. - Clear communicator: You write and speak clearly, and can tailor your communication to different audiences. - Customer-aware: You understand that how we show up with customers matters and you take that seriously. WHY JOIN GRADIENT LABS? This is a unique chance to be part of a team working with cutting-edge technology to reshape how businesses will operate in the future. Over the next 10 years, every company will need to embrace AI-powered operations to stay competitive, and this role puts you right in the middle of that transformation. You’ll tackle challenging and new problems, work with some of the most exciting brands across different industries, and be surrounded by a passionate, smart team that’s driven to build something groundbreaking.