Sales Training Officer ( Free State)

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] SALES TRAINING OFFICER | M-KOPA | FREE STATE [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/40a4ae4c-35a5-480c-82a8-88bd528bd4ae/image.png] You're good in a room. You can read an audience, adjust on the fly, and walk out of a training session knowing the people inside it are better equipped than when they walked in. Whether you've been doing this formally or you've discovered the skill inside a sales role, you know that real learning doesn't happen on a slide deck — it happens in the moment, when someone finally gets it. If you've been looking for a place where that ability genuinely matters — not just as a support function, but as a direct driver of business outcomes — this might be the role worth pausing for. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/c11e52c8-49bf-4d5d-a12c-85118d087fcc/image.png] Where you'd be doing it M-KOPA has just crossed 7 million customers across Africa, unlocking $2 billion in credit for people who've never had access to traditional financial services. 86% of our customers report a meaningful improvement in their quality of life. 55% are accessing these kinds of products for the very first time. We're a certified B Corporation with 2,300+ employees and 35,000 agents operating across multiple African markets — and we're accelerating toward 10 million customers. In South Africa, our field sales teams are on the ground every day in communities across the FS , connecting people to smartphones, solar energy, and financial access they couldn't get elsewhere. The agents doing that work are only as effective as the training that prepares them. That's where you come in. Why this role exists now We're deliberately investing in the people infrastructure that will carry us from 7 million to 10 million customers. That means the agents joining our teams need to be ready faster, perform better, and stay longer — and the cluster leaders guiding them need to be developed, not just managed. The Sales Training Officer role exists to make all of that happen consistently across the FS . This isn't a back-office training coordination role. It's a field-facing, relationship-driven position that puts you at the intersection of sales performance and people development — two things that, at M-KOPA, are the same conversation. What you'll actually be doing Your week will look different depending on where you're needed. Some days you're delivering onboarding sessions for new agents, walking them through product knowledge and the sales approaches that actually convert in the field. Other days you're running refresher sessions with existing agents or working directly with cluster leaders on how to coach their own teams. You'll use a range of facilitation methods — role-play, digital tools, scenario-based learning — because you know that one format doesn't fit every room. Alongside the facilitation, you'll own the administrative side: maintaining accurate records of attendance and assessment results, tracking what's working and what isn't, and feeding those insights back to Regional Sales Managers and the wider sales training team. You'll help prepare and refine training materials, coordinate logistics across multiple sites, and flag gaps in content before they show up as performance problems in the field. The FS geography means you'll be mobile — moving between training sites as needed. If you thrive on variety and don't mind being on the road, that's a feature, not a complication. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/4b60d1f2-230f-4048-b095-1d8780ecdf28/image.png] What you bring - A diploma or degree in Sales, Business Administration, Training & Development, or a related field, paired with demonstrable experience in sales training, sales support, or a facilitation role.