Senior Lead – HR Shared Services & Benefits

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A SENIOR LEAD – HR SHARED SERVICES & BENEFITS TO JOIN OUR HUMAN RESOURCES GROUP; AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] THE INFRASTRUCTURE OF EMPLOYEE EXPERIENCE IS ONLY AS GOOD AS THE PEOPLE WHO BUILD IT. Behind every M-KOPA employee who shows up, stays, and does consequential work is a benefits programme that runs cleanly, a wellness initiative that lands, and an operational system that handles the complexity so people don't have to think about it. The Senior Lead – HR Shared Services & Benefits is the operational centre of gravity for employee benefits, occupational health, wellness programming, and global mobility support across M-KOPA. It's a role that requires both precision and breadth: administering medical insurance, pension, and welfare schemes; coordinating occupational health and WIBA compliance; managing wellness partnerships and health campaigns; and supporting international assignment and mobility operations—all while maintaining the reporting, vendor relationships, and service standards that make the function credible. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] WHY THIS TIMING MATTERS Having crossed $2 billion in credit unlocked, assembled 2 million smartphones in Kenya, and financed over 4,000 e-motorbikes across our markets, we're at an inflection point. The 5M-to-7M journey required building fast. The 7M-to-10M journey requires building right. The person joining at this moment helps shape how employee benefits, wellness, and mobility operations work as M-KOPA scales—not inheriting a finished model, but building the one that will last. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/8e165ec3-3276-415c-b521-89f5d98e94f8/M-KOPA%20Pic.jpg] REPORTING STRUCTURE Reports to the Shared Services Manager – Global Mobility & Benefits WHAT THE ROLE INVOLVES IN PRACTICE Owning benefits operations end-to-end: administering medical insurance, pension, and welfare programmes; managing enrolments, exits, and benefit changes; resolving employee queries and coordinating provider escalations; liaising with brokers, underwriters, and benefits providers to ensure service delivery standards are met. Annual benefits reviews, utilisation tracking, and employee communications are all part of the mandate. Leading occupational health and safety coordination: acting as the first point of contact for OH&S queries, coordinating pre-employment and periodic medicals, administering WIBA claims processes, maintaining injury logs and incident records, and supporting DOSH reporting compliance across markets. Running the wellness and mobility support function: coordinating quarterly wellness activities, managing gym and fitness provider relationships, tracking programme effectiveness, and supporting employee relocation and international assignment processes—including visa, work permit, and immigration documentation coordination. Across all of this, the role also owns vendor management, SLA adherence through Freshservice or equivalent platforms, PO and invoice tracking, and the reporting and dashboard infrastructure that makes the function visible and improvable. Turning benefits data into operational intelligence: the benefits and wellness function sits on a significant volume of largely untapped data — spanning claims patterns, utilisation rates, provider performance, and population health trends across markets. The role is expected to move beyond transactional administration and into active data analysis: identifying what the numbers are telling us, surfacing inefficiencies, and driving process re-enginee