Retail Sales Agent - Western Cape

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] Retail Sales Agent | M-KOPA – Western Cape Retail, but with real impact. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/8aab29cb-cd76-474c-b271-6ecb6a0ee0a0/image.png] You’re good with people. Now do something that matters with it. You already know how to run a counter, read a customer, and close a sale before they’ve fully made up their mind. You’ve likely been doing it for a while — and doing it well. But here’s the real question: Is what you’re selling actually changing anything? At M-KOPA, it is. And if that matters to you, keep reading. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/e08edf00-85d5-477c-9b08-cfcc686b361f/image.png] What M-KOPA is building — and why this moment matters M-KOPA has unlocked over $2 billion in credit for more than 7 million customers across Africa — many of whom were previously excluded from traditional financial services. In fact, over half of our customers are accessing financial products for the very first time. We’re now scaling toward 10 million customers, and South Africa is central to that growth. Our presence inside Pick n Pay stores places us directly where customers already are — and the Retail Sales Agent is the person who brings that experience to life. This is not just a retail role. It’s where sales, customer guidance, and stock accountability meet in one space — and where your impact is visible every single day. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/3d63c390-ca44-4ef9-9102-dd704523d984/image.png] What this role actually looks like You operate from the retail floor — engaging customers, starting conversations, and guiding them through M-KOPA’s product offering: financed smartphones, cash devices, and SIM solutions. You don’t just sell. You educate, advise, and support decisions. That includes: - Walking customers through financing options clearly and confidently - Assisting with onboarding processes like RICA - Ensuring every customer leaves understanding exactly what they’ve signed up for You’ll also handle: - Customer questions, concerns, and after-sales support - Real-time problem-solving at the counter - Building trust through consistent, professional engagement At the same time, you take full ownership of stock within your space: - Daily stock counts and reconciliation - Receiving and verifying deliveries - Reporting discrepancies quickly and accurately - Maintaining organised, secure storage areas - Supporting sales reps with collections and returns - Contributing to monthly stock takes You’ll stay closely connected to your Field Sales Manager — sharing updates, navigating challenges, and celebrating wins. The support is there, but so is the expectation that you take ownership. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2cf66f6e-9e46-4e08-88c3-41bd398d8675/image.png] Why this role is different from other retail positions Most retail roles are about selling what’s on the shelf. This one is about unlocking access. Many of the customers you’ll engage have never financed a device before. Some have been excluded from traditional credit entirely. When you take the time to explain, guide, and close — you’re not just making a sale. You’re enabling access to tools, connectivity, and opportunity. That’s what sets this apart. If you’re someone who: - Takes pride in doing the job properly - Naturally goes the extra mile - Finds purpose in helping people move forward Then this isn’t just another retail role. It’s a better one. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/9af9241e-cc51-4ea4-8ab7-4c84d72329a1/image.png] What you bring - Proven experience in retail or sales, with the ability to engage, advise, and close effectively - Confidence in handlin