Investigations Officer - eMobility

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR AN INVESTIGATIONS OFFICER TO JOIN OUR MOBILITY TEAM AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/3554a846-8bd7-4773-ae2a-33b552cca80d/B13.png] This role offers the opportunity to play a critical part in protecting the integrity of M-KOPA's Mobility business. You'll lead field investigations into incidents and accidents involving our mobility products, liaise directly with police and legal authorities, and support asset recovery for fraud and non-performing customer cases. If you thrive in dynamic, field-based environments and are energized by solving complex, real-world problems — this role is for you. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/c5092ce7-10c0-468e-9040-9553660ed89a/B13.png] ABOUT US We foster a culture where accountability, field expertise, and collaborative problem-solving drive both commercial and social impact. Our Mobility team is growing rapidly and this role sits at the intersection of customer performance, compliance, and operations. You'll be empowered to work independently in the field while contributing to a team that values process improvement, integrity, and continuous learning. IN THIS ROLE, YOU WOULD BE RESPONSIBLE FOR: - Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases - Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes - Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery - Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities - Developing best practices and recommending improvements to investigative procedures and post-incident protocols - Managing case follow-ups consistently across police stations and relevant agencies [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/9fe72293-5fdb-4613-8f9d-f321745b46c7/B3.png] This is an on-site, field-based role operating across Kenya. You will be reporting to the Customer Performance Manager. YOUR APPLICATION SHOULD DEMONSTRATE: - Experience in fire incident response and investigations - Proven track record working with law enforcement agencies - Solid understanding of traffic laws, regulations, and criminal justice processes - Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders - Ability to work proactively and independently in the field - Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English - Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE) If the above is of interest to you, please apply. WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com http://m-kopa.com. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/369018b8-cf9c-49c7-95f1-1d414482ba57/B13.png] Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. [https://app.ashbyhq.com/api/images/user-content/1d985