Stock Controller - Ntinda

[https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5ac97b31-49cd-4012-8bb0-5caf15e33c69/B25.png] WE ARE LOOKING FOR A STOCK CONTROLLER TO JOIN OUR RETAIL GROUP, AS WE SCALE UP AND DRIVE DIGITAL AND FINANCIAL INCLUSION ACROSS OUR MARKETS. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/2c6957b4-39d2-40b3-8eb6-7e380a0c2f9c/B13.png] The Stock Controller is responsible for ensuring accurate inventory management, supporting smooth shop and depot operations, and delivering excellent service to Direct Sales Representatives (DSRs) and customers. The role ensures stock integrity, operational efficiency, and adherence to M-KOPA stock management standards. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/5e9f3448-2fed-4b66-b1ee-9474279a7947/B13.png] WHAT YOU WILL DO: 1. Inventory Management - Conduct daily stock counts by scanning all available IMEIs and sharing results with the audit team for reconciliation. - Allocate stock to DSRs on a daily basis and follow up to retrieve devices that remain in the field beyond expected timelines. - Ensure all inventory is securely stored in designated lockers or storage areas. - Receive incoming stock from the main warehouse within set timelines and verify accuracy. - Facilitate timely return of stock to the warehouse when required. - Maintain strict adherence to all stock management policies and procedures. 2. Customer Service - Support customers through the device upgrade process during shop visits. - Respond to and resolve customer inquiries professionally, ensuring all issues are logged in the system. - Escalate unresolved issues to the appropriate teams promptly. - Follow all established customer service and communication protocols. - Ensure punctuality and be available at the shop/depot before 8:00 AM on all working days. 3. Outlet / Shop Management - Maintain a clean, organized, and clutter-free shop environment at all times. - Ensure all storage areas and lockers are properly labeled according to standards. - Maintain clear, visible, and clean shop/depot signage in line with brand guidelines. 4. Other Duties - Perform any other tasks assigned by the line manager. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/3376cb86-8d08-4a2b-8978-4e8e6970b95b/M-KOPA%20Pic.jpg] REPORTING STRUCTURE Reports to the Regional Retail Team Leader WHAT WE ARE LOOKING FOR: EDUCATION - Bachelor’s degree or certificate from a recognized institution in any field. EXPERIENCE - Entry-level position (no prior experience required). - Skills & Competencies - Strong multitasking ability - Good collaboration and teamwork skills - Basic computer literacy - Attention to detail and accuracy in stock handling - Strong customer service orientation WHY M-KOPA? At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com http://m-kopa.com. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/369018b8-cf9c-49c7-95f1-1d414482ba57/B13.png] Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 7 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa. [https://app.ashbyhq.com/api/images/user-content/1d985516-2a99-43c0-b591-957f5adaceb9/481f6724-8375-4f39-b514-fbe00b8fc3b5/B13.png] Important Notice M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply