Head of Relationship Management (m/f/d)

Raisin is the world's leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing . Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns. Team As the architects of Raisin’s bank partnerships, we own the end-to-end relationship with our partner banks, ensuring their growth and seamless integration into our marketplaces. We are a high-visibility team managing a diverse portfolio of key accounts and mission-critical projects. Sitting at the intersection of product, tax, and technology, we serve as the primary communicators of change, directly impacting the savings products available to millions of consumers. Your team of five is strategically split between Berlin, focused on the German market, and the UK, focused on the British market. Your Responsibilities Stakeholder Management Building, managing and being an escalation contact for relationships with internal key senior stakeholders as well as those of our partner banks on a day-to-day basis. Leading internal and external meetings with senior stakeholders independently, while ensuring to keep senior Raisin stakeholders informed and involve them where applicable. Creating opportunities, initiating and closing negotiations with partners with minimal support. Ensuring reporting on the progress of relationships and projects to pertinent stakeholders in a timely manner and using respective tools. Team Management Leading complex team setups, based in different geographies / remote and ensuring strong team spirit. Building high performance teams, selfless collaboration, and leveraging the strengths of team members to achieve collective goals. Proactively handling team capacity and making required changes to enable the team to perform on their day tasks and ensure smooth onboarding of new joiners. Being a sparring partner for junior as well as senior team members and helping them to resolve complex situations. Setting up on-site meeting strategy that ensures the team travels to meet partners and the Raisin team in person on a regular basis. Market & Product Expertise Having in-depth understanding of our banks’ requirements, customer needs and ensuring our partner banks succeed on the Raisin platform, working closely across-departments. Having an in-depth market understanding, running market research and analysis to support the decision-making. Supporting daily operations. Your Profile Language Proficiency: you possess professional fluency in both English and German as mandatory requirements for this role. Industry Experience: you demonstrate a 5+ year track record of managing relationships within financial services, banking, or high-growth startup environments. Leadership Excellence: you provide a 2+ year proven track record of leading teams and driving collective success. Professional Role Model: you embody a positive work attitude and serve as a standard-bearer for the team's professional conduct. Continuous Learning Mindset: you demonstrate a willingness to learn and apply new knowledge, plus train and develop team members. Strategic Organization: you define clear strategies, plan capacity, set priorities, and manage projects in alignment with overall business needs. Operational Engagement: you maintain a hands-on approach to daily business operations alongside your primary leadership responsibilities. Communication & Negotiation: you utilize clear, effective communication and advanced negotiation skills to manage complex stakeholder relationships. Technical Proficiency: you work comfortably with CRM tools, G-Suite, and MS Office,