Director, Information Technology (IT)

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies. At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose , inventing tomorrow , delivering with urgency , serving with integrity , and winning together , all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com . What this role is about: The Director, IT is a player-coach responsible for building, providing strategic direction, and operating modern, scalable IT infrastructure at RapidSOS. Reporting to the Senior Director of Product Operations within the Product, Data & Engineering (PDE) division, you will serve as the leader of IT and the bridge between IT operations and security. This is a high-impact role for a leader who knows how to strengthen IT infrastructure in a regulated environment without slowing down innovation. You will own the company's application landscape, aid in compliance (SOC 2), and drive an automation-first culture to reduce toil across a high-volume, international, remote-first environment. By strengthening RapidSOS’s internal systems and operations, you will help teams deliver technology that supports first responders and public safety agencies globally. What you’ll do: Oversee daily IT operations and own the company's application landscape, ensuring a well-governed, rationalized SaaS portfolio with SSO and SCIM provisioning wherever possible Define and execute a roadmap to accelerate IT maturity by deploying AI-assisted tools to automate core lifecycle workflows—specifically access provisioning, hardware management, and employee transitions Identify and champion technology-enabled opportunities that enhance operational efficiency, innovation, scalability and reduce toil via automation Provide leadership and direction to IT Systems Admins and Help Desk staff Develop and own the corporate IT budget, evaluate vendor contracts, and procure software/hardware solutions Partner with InfoSec to operationalize incident response and vulnerability management Support a distributed workforce using GSuite, Okta, Claude, and Replit across a fleet of primarily MacBook Air and Windows 11 hardware What we’re looking for in our ideal candidate: 8+ years of IT experience, including 4+ years in IT leadership roles, ideally within fast-growing technology companies Willing to roll up their sleeves for technical execution while simultaneously building long-term strategy You bring an “AI mentality” to IT, with a proven track record of leveraging automation and AI to reduce operational toil, simplify processes, and systematically eliminate low-value work through thoughtful prioritization and backlog management Strong capability and comfort managing, integrating, supporting, and optimizing a broad portfolio of business applications, with demonstrated skill in strategically evaluating when to build, buy, or outsource solutions and effectively managing vendors and external partners Experience running IT operations for a remote-first, international workforce Strong command of identity and access management (SSO, SCIM, MFA) and experience contributing to compliance frameworks like SOC 2, ISO 27001, or HIPAA Ability to earn trust and collaborate with both executive