Dock Sortation Lead

Dock Sortation Lead Full-Time Hourly · Operations · Alexandria, Virginia Reports to: Location Manager ABOUT SALTBOX Saltbox makes the hardest parts of running a small online business simple. We bring together flexible warehouse suites, offices, and hands-on logistics support so eCommerce entrepreneurs can scale with confidence. When you join Saltbox, you're helping real small business owners in your own backyard succeed. We're launching something new. And we need the right people to run it. The Dock Sortation Lead owns the daily sortation operation at our Alexandria location: packages in, team managed, every SLA hit, every driver handed off clean. Your job is to run the dock: every package sorted, every SLA hit, and your team executing at standard from the moment the first pallet arrives. This role has a clear scorecard, real autonomy, and direct impact you can measure every morning. If you thrive in fast, high-accountability environments, this is your seat. WHAT THE JOB LOOKS LIKE Your shift starts around 5:00am. Pallets arrive, packages get scanned and sorted into batches, and your team needs to be ready before the first driver shows up. You're on the floor the whole time: coaching throughput, catching errors before they become SLA misses, and making sure every handoff is clean. After dispatch, you submit your daily ops report and handle any exceptions or escalations. WHAT YOU WILL OWN Shift and sortation operations Run the end-to-end sortation process: pallets in, packages scanned and sorted, batches staged, drivers dispatched Stay on the floor and hands-on when volume or staffing needs it Team leadership Manage 2 to 7 Dock Sortation Specialists depending on volume Coach throughput (225 scans/person/hour) and Sort App usage in real time Get every team member trained and Sort App certified before they touch a package Hold standards on the floor, not after the shift ends SLA and quality compliance Own site performance against all SLAs: delivery, loss rate, sort completion, and dispatch targets Flag risks early enough to fix them, not after they become misses Driver coordination and exception handling Verify Runner identity, match to batches, confirm in Sort App — you're the last check before packages leave Handle damaged packages and escalate missing ones immediately Respond to partner communications within 30 minutes during operational hours Reporting and compliance Submit a complete daily ops report every shift: volume, device count, truck times, inventory, escalations Maintain camera coverage and corporate device discipline at all times — zero unauthorized usage HOW WE MEASURE SUCCESS 100% of packages sorted by 9:00am local time 99.5% of packages dispatched by 11:00am Warehouse On-Time Delivery at 99.9% Loss rate below 0.02% of scanned packages Daily ops report submitted completely and on time, every shift Team fully trained and Sort App certified before handling packages Zero unauthorized device usage or credential sharing WHO THRIVES HERE You're energized by early mornings and a fast floor, not worn down by them You hold yourself and your team to high standards and earn trust doing it You stay calm and decisive at 6:00am when things get hectic You track details and follow up without being reminded You take ownership of outcomes, not just tasks You communicate clearly under time pressure, in writing and on the floor WHAT YOU BRING Comfortable using AI tools 1 to 3+ years leading a team in warehouse, logistics, or fulfillment Experience with scanning, sortation, or distribution workflows Familiar with SLA-driven operations where accuracy and speed both matter Available for early-morning shifts, 7-day rotation WHAT WE OFFER Medical coverage, 100% covered for two Aetna plans, or a low premium for PPO Dental and vision covered at 100% 401K plan options Company-paid long-term and short-term disability and life insurance Paid holidays, vacation time, sick time, and paid parental leave Learning and professional development budge