Customer Support Specialist

Customer Support Specialist | Makati, The Philippines Your work schedule will be Monday to Friday and either: 3pm-12am or 8pm-5am. (PH time) (Hybrid, 2 days in-office ) We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we believe by creating greater access to high value assets like real estate we believe we can be part of solving some of the wealth inequality. Our investment platform is focussed on one of the largest asset classes in the world - property. We are gaining significant momentum with our portfolio of products focused on the UK property investment market. Our CEO and Founder Moubin https://www.linkedin.com/in/moubin/ previously worked at McKinsey and private equity firm APAX. Check out a podcast with Moubin speaking with our lead investors QED https://open.spotify.com/episode/1O13krBZmgdtU1BadsWxAD about how we're disrupting asset ownership. Our four values are the foundation of our culture and shape our behaviours - no BS, pursuit of excellence, feedback obsession and healthy ego. We have built a high performing organisation where intrinsic drive fuels GetGrounders to build a world class investment experience for our users. In numbers: - 🧑‍🤝‍🧑 85+ GetGrounders (ex Google, Meta, Deliveroo, Startups) - 🏘 £1.5Bn+ of assets being added onto our platform annually - 📈 30,000+ users across 70 countries, with ~10% market share - 🌎 Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines) About the role: The Customer Support team at GetGround is responsible for delivering world-class service to our customers, no matter how big or small their concerns are. Each team member has the power to solve problems, share feedback with the wider team, and make changes to our processes to ensure that we’re delivering great support. Get to know our Director of Operations, Mirella https://medium.com/@GetGround/meet-mirella-director-of-operations-57af71cb9155, and her experience at GetGround here https://medium.com/@GetGround/meet-mirella-director-of-operations-57af71cb9155 https://medium.com/@GetGround/meet-mirella-director-of-operations-57af71cb9155and meet Harry, our Senior Customer Support Specialist here https://medium.com/@GetGround/meet-harry-from-getgrounds-support-team-83f194599923! What you will do: - Build trust in our brand by delivering excellent customer support—primarily over email, but also by phone. - Show empathy and care in ensuring customer cases are resolved positively. - Manage and prioritise a wide range of customer requests while meeting ambitious SLAs. - Collaborate with our onboarding, legal, accounting, compliance, sales, and product teams. - Support ad-hoc projects designed to improve the customer experience. Your experience: - Degree or equivilant professional experience - Experience in a customer-facing role (internships or part-time jobs are great too). - Comfortable communicating with people over phone and email. - Clear written and verbal English communication skills. - Strong organisational skills and attention to detail. - Computer literacy and ability to pick up new tools quickly. Benefits for GetGround Philippines: In additional to all Philippine mandatory benefits, we provide: - 💰 Competitive Salary - 🏥 HMO Benefits - 🏥 🦷 Health & Dental Insurance - 🏖 12 Mental Health Days annually + Paid Time Off + Public Holidays - 🎳 Team and company-wide events - 📈 Learning budget to support your development - 🧠 Growth and Development Cycles with performance reviews to enable fast growth Please note - a member of our Talent team might contact you from a UK mobile number on Viber or directly on your mobile! What we are building: The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally. Diversity & inclusion at GetGround: We encourage a...