Senior Learning Experience Designer

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. Sound like a mission you can get behind? We're looking for a consultative, business-first learning designer to join our Learning & Development team as a Senior Learning Experience Designer. Mission Lane is growing, and so is the ambition of what we want our people to be able to do. We're investing seriously in the behavioral and soft-skill development that helps our teams grow as the business scales. We need someone who can take a signal from the business, build the right solution, run it, and come back with proof of improvement. The impact you'll make: You'll work with operations directors and senior leaders across the enterprise, diagnosing what our teams need to grow and building the solutions to get them there. You own the full arc, from the first stakeholder conversation all the way to a result you can point to. By the end of your first year, you'll have built real relationships across the business, spotted high-value development opportunities, and delivered something worth being proud of: clear, measurable improvement in how teams work together and show up for customers. Day-to-day, you'll be: Running needs and task analyses to understand what the business needs Building across modalities: facilitator guides, participant workbooks, ILT decks, Articulate Storyline courses, job aids, and hybrid approaches, whatever the situation calls for Partnering with directors and senior ICs as a trusted design advisor (rather than a request-taker) Using AI tools to move faster by prototyping outlines, drafting storyboards, and generating assets, so you can spend your time on the work that requires your expertise Keeping our content library accurate and current as the business evolves Facilitating pilot sessions as new material launches and stepping in for ongoing courses when needed. Mentoring other designers and helping set the design and creative standards for the team You'll thrive in this role if: You've had the "wait, does this actually need a course?" conversation more than once, and the answer changed the project You pick up the phone. The business is busy, and five minutes on a call beats a three-day Slack thread You've designed for operations before: people with real targets, real metrics, and high standards for how they serve customers You move before you're asked. You see something that needs to exist, you figure out the case for it, and you get started You bring a portfolio where at least one piece has a full story: design, delivery, and a result worth talking about Minimum Qualifications: 5+ years of hands-on corporate instructional design experience Bachelor's or master's in Instructional Design, Adult Education, Educational Technology, or equivalent experience. Extensive ILT design experience, including facilitator guides, participant workbooks, and classroom activities built for adult learners in corporate environments Proven ability to own large-scale design projects from kickoff through rollout with minimal oversight; you manage the timeline and the deliverables Expert-level proficiency with eLearning technology (such as Articulate), plus working knowledge of audio and video editing A real command of adult learning theory and instructional design models, with the practical sense to know when to apply what in a fast-moving environment Hands-on experience using generative AI tools in your design process: prototyping outlines, building storyboards, creating multimedia assets Experience designing across the full range: operational skills, business skills, individual contributor development, and leadership A portfolio that shows you can take complex content and make it land across multiple formats Ability to travel as required, approximate