Operations Coordinator, Cross-Border

About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. ABOUT THE ROLE At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. We are building a high-performance cross-border function to support global ecommerce at scale. This role is central to that effort. The Cross-Border Operations Coordinator is responsible for maintaining operational control across cross-border activities, supporting execution, managing inbound requests, and ensuring that processes and documentation are structured and accessible. This is not an administrative role. It is an operational position with real responsibility for keeping the function running effectively. WHAT YOU WILL DO - Coordinate consolidated cross-border movements and support operational execution - Prepare documentation and data required for duty drawback processes - Support merchants with operational exceptions outside standard workflows - Act as the first point of triage for cross-border queries, ensuring they are routed and resolved - Maintain clear tracking of cross-border requests and activities - Build and maintain structured process documentation and knowledge in Notion - Improve how cross-border information is organised and accessed internally - Support internal teams with accurate, timely cross-border guidance - Identify recurring issues and support improvements to processes and workflows REQUIREMENTS - Experience in logistics, ecommerce operations, or cross-border fulfilment - Strong organisational skills and attention to detail - Ability to manage multiple requests and follow through consistently - Comfortable working with operational data and documentation - Proactive approach to improving systems and processes - Clear communication and the ability to work across teams WHAT MATTERS IN THIS ROLE You will be responsible for making the cross-border function more effective, more structured, and easier to work with. Your impact will be measured by how well you reduce operational friction and improve consistency across the business. Benefits: - Competitive base salary 💰 - Stock options in a high-growth startup 🚀 - Competitive PTO with public holidays additional (and your birthday off!) 🌴 - Pension contributions 🛡️ - Private health 🏥 - Gym and wellness benefits 💪 - Mental health benefits 🧠 - Quarterly team offsite budget 🎉 - Thursday happy hour 🍻 - Breakfast Mondays 🥐 Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.