Carrier Manager - Europe

About Swap Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works. KEY RESPONSIBILITIES - Own strategic and operational carrier relationships across the European portfolio - Lead service and commercial reviews with key carriers - Manage carrier-side escalations and drive corrective action - Assess lane performance and recommend routing improvements - Support Sales and Account Management on European carrier and lane questions - Provide internal guidance on carrier capability and service fit - Maintain structured reporting on carrier health, cost trends, and exception patterns - Work closely with Operations, Product, Finance, and leadership on carrier-linked decisions CANDIDATE PROFILE - 6–10 years in parcel, logistics, or carrier-management environments - Strong experience with UK/EU parcel networks - Direct exposure to performance management, carrier review, and escalation handling - Able to combine operational judgement with commercial credibility This role is intended to create clear ownership of European carrier performance and stop routine carrier questions and escalations defaulting to the VP layer. Benefits: - Competitive base salary 💰 - Stock options in a high-growth startup 🚀 - Competitive PTO with public holidays additional (and your birthday off!) 🌴 - Pension contributions 🛡️ - Private health 🏥 - Gym and wellness benefits 💪 - Mental health benefits 🧠 - Quarterly team offsite budget 🎉 - Thursday happy hour 🍻 - Breakfast Mondays 🥐 Diversity & Equal Opportunities: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.