Lead, Merchant KYC Support

Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Role Overview The Lead, Merchant KYC Support is responsible for overseeing the operational and strategic execution of Know Your Customer (KYC) activities across the organization. This includes leading a team of KYC Support Officers, managing merchant onboarding processes, monitoring compliance with regulatory requirements, and ensuring the integrity of customer due diligence practices. The role requires a deep understanding of KYC policies, risk assessment, and compliance standards, as well as the ability to coordinate cross-functional efforts to maintain a strong risk posture and prevent financial crime exposure. Core Responsibilities Provide leadership, coaching, and daily oversight to the KYC Support team, ensuring timely and accurate completion of onboarding and periodic review tasks Review high-risk client files and risk assessments, escalating complex cases and recommendations to management for final approval Oversee and continuously improve due diligence workflows, document validation processes, and risk classification standards Drive the timely execution of periodic, trigger-based, and event-driven client reviews in line with regulatory obligations Ensure data accuracy and proper recordkeeping of all KYC-related documentation and audit trails Act as a point of escalation for internal stakeholders in resolving KYC documentation or onboarding challenges Collaborate closely with Compliance, Risk, Data & Document Management, and Customer Success teams to align KYC support with broader risk frameworks Monitor regulatory updates and changes in KYC requirements, recommending updates to internal procedures accordingly Support the development and delivery of KYC-related training for the team and relevant cross-functional partners Generate regular performance and risk exposure reports for management decision-making Requirements Bachelor’s degree in Law, Finance, Business Administration, or a related discipline Minimum of 4–6 years of relevant experience in KYC, client onboarding, compliance, or risk management Experience managing or mentoring a team in a financial services or fintech environment Strong understanding of business account onboarding and SME/corporate documentation requirements Knowledge of applicable regulations (e.g., AML, CBN KYC Guidelines, FATF Recommendations) is highly preferred Excellent analytical, communication, and stakeholder management skills Proficiency in KYC systems and tools is an advantage Strong attention to detail and ability to work in a fast-paced environment What Success Looks Like Ensure timely, accurate onboarding and risk-based reviews of merchant accounts Strengthen the organization’s risk posture by ensuring adherence to evolving KYC regulations Minimize compliance breaches and audit exceptions through rigorous process oversight Improve turnaround time for onboarding and reviews while maintaining quality standards Build a knowledgeable, agile KYC support team through continuous coaching and training Maintain high satisfaction levels across internal stakeholders relying on KYC support services What We Can Offer You Cultur