Systems Administrator

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As a Systems Administrator, you will be a part of the Information Technology team working to administer and make architectural decisions with Bloomerang’s core technology apps. What You Will Do Advanced Systems Administration & Lifecycle: Full-spectrum responsibility for installing, configuring, and maintaining IT infrastructure, including proactive enhancements and troubleshooting. Experience within companies of 500+ employees preferred. Systems Integration & Automation: Technical expertise in making disparate applications communicate via APIs and workflow automation tools to create seamless data flow. Senior Technical Leadership: Serves as the primary escalation point for Desktop Support Engineers, providing expert-level guidance on complex technical issues. Cross-Functional Project Delivery: Proven ability to facilitate and deliver technical solutions collaboratively across different business units while maintaining high standards through rigorous ticket quality control. What You Need to Succeed Comprehensive Systems Lifecycle Management: Proven ability to install, configure, troubleshoot, and maintain complex IT systems, with a rigorous focus on detail during configuration and change management. Apple-First Ecosystem Mastery: Proficiency in managing a mixed-platform environment, with expert-level troubleshooting and administration skills specifically tailored to macOS (and supplemental support for Windows). Identity & Collaboration: Hands-on administration experience within a modern cloud-first stack, including Okta for identity management, Google Workspace for enterprise collaboration, and Slack for internal communications. Cloud Infrastructure Foundation: Practical experience navigating the AWS Admin Portal to manage permissions, monitor resources, or support cloud-based infrastructure initiatives. Documentation & Technical Communication: High level of written and verbal clarity, with a commitment to maintaining accurate, up-to-date documentation for all systems and procedures. AI-Driven Efficiency: Hands-on experience utilizing generative and agentic AI tools to automate routine tasks, streamline workflows, and improve overall team output. Continuous Innovation & Adaptability: A proactive "builder" mindset with an enthusiasm for staying ahead of tech trends and responsibly integrating emerging AI capabilities to drive creative solutions. Nice To Have Advanced Sales Tech Stack Management: Proven experience configuring and optimizing high-velocity sales tools, including VoIP/dialers, email sequencing platforms, and sales intelligence software (e.g., Gong, Clay). Salesforce Mastery: Strong proficiency in Salesforce administration, with a focus on how CRM architecture supports complex RevOps workflows and data enrichment. Technical Infrastructure & Security: Deep understanding of the "plumbing" behind sales tools, specifically API integrations, Role-Based Access Control (RBAC), and system security protocols. Email Deliverability Expertise: Specialized knowledge in managing email health, including domain warming, deliverability monitoring, and sequencing best practices to ensu