Director, Strategic Response and Recovery -11501

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of Director, Strategic Response and Recovery at Coupa: The Director, Strategic Response and Recovery (CSSM) serves as the high-stakes conductor for our most complex and sensitive challenges for our Japanese customers. When standard processes reach their limit, you step in to provide strategic leadership, emotional intelligence, and rigorous project management. You will act as the primary Sr Support Leader in Japan and as a point of escalation for our Virtual Account Teams (VAT), for issues related to Customer Support You will identify and address the unique strategic response and recovery needs in the Japan region regarding Support related topics, supporting both our customers and Coupa's operational goals.