Retirement Sales ERISA Specialist

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock , TPG (The Rise Fund) , SoftBank, Glynn Capital , NewView Capital, USVP, Wing, Uncork, and more. What you get to do every day Review pricing information from other costly 401(k) providers in order to provide a competitive comparison for new business Track product request and develop input to contribute to the increasing technology service that Human interest provides to clients Provide educational and insights on various Revenue team meetings Manage a high volume of inbound sales team and implementation team inquiries, over the phone and through email Work with Manager to review process and procedures to optimize team performance Work cross-functionally with internal and external partners to answer client inquiries on plan design and product support Drive and bridge client relationships to the implementation stage and sometimes ongoing Identify common issues and trends, driving process improvements to solve them permanently Service a geographically diverse client base Work in a fast-paced startup environment What you bring to the role 5+ years of experience in a client-facing role - i.e. customer support or account management Prior Defined Contribution industry experience required QKA or similar industry designation required Passionate about serving clients Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball Communicate with confidence, professionalism and empathy over the phone and through email Remain composed in high-stress situations and convey empathy for our customers and their situation Meticulous attention to detail - rarely making typos and noticing Nice to have Bachelor’s degree or equivalent experience Experience in a fast-paced growth environment Why you will love working at Human Interest Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success. Join Human Interest and make a lasting impact by shaping the future of retirement. Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. Customer obsession : We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile. Long-Term Orientation : We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future. Autonomous and Accountable Teams : We trust our team members to take ownership and make smart decisions. We empower you to be your best self! An Escalating Bar for Talent and Performance : We're constan