Implementation Project Manager

About Us Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more . We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. About the Role We are looking for an Implementation Project Manager to lead the end-to-end onboarding experience for new merchants. In this role, you will serve as the single point of accountability for customer implementations, ensuring seamless execution from integration kickoff through post–go-live stabilization. You will work cross-functionally with Sales, Integration, Analytics, Data Science, Product and Merchant-facing teams to drive alignment, mitigate risk, and deliver a best-in-class onboarding experience for high-value accounts. What You’ll Be Doing Project Leadership & Execution Own the full lifecycle of customer onboarding projects, from kickoff through 30 days post–go-live Act as the single point of accountability for project delivery, timelines, and outcomes Build and manage detailed project plans, tracking dependencies across multiple teams Enforce a standardized Go-Live Checklist to ensure readiness for all high-value accounts Stakeholder & Client Communication Serve as the central communication hub across internal teams, providing clear visibility into status, risks, and next steps Partner with Sales and Integration team to manage merchant-facing communication related to onboarding and technical requirements Set clear expectations with stakeholders and ensure alignment throughout the project lifecycle Risk & Change Management Proactively identify, document, and escalate project risks and blockers Track and drive resolution of data and integration-related issues across teams Lead Go/No-Go decision meetings, presenting readiness status and final recommendations to leadership Ensure a smooth transition to Merchant Health and TAM teams post–go-live, including ownership of open items and operational readiness Process & Cross-Functional Alignment Partner with Sales pre-kickoff to validate commercial terms and ensure accurate, up-to-date data inputs Collaborate with Analytics to align on key success metrics (e.g., approval rates) prior to shadow mode Ensure all operational workflows (e.g., manual review, dispute processes) are fully prepared for launch Drive consistency and rigor in onboarding processes across teams Qualifications 5+ years experience managing complex, technical, multi-stakeholder projects with strong attention to timelines and dependencies Proven experience working alongside Analytics or Data teams on technically complex initiatives involving large-scale datasets, KPI validation, data integrity investigations, and performance analysis. Ability to clearly and proactively communicate across technical and non-technical audiences A highly accountable, proactive approach with the confidence to lead without direct authority Strong understanding of APIs, data flows, and technical integrations; able to facilitate conversations with engineering and data teams Proven ability to balance competing priorities, influence decision-making, and push back when needed Highly detail-oriented, w