Forward Deployed Engineer, Infrastructure Specialist (Public Sector)

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company co-headquartered in Toronto and San Francisco, with key offices in London, New York City, Montreal, Seoul, Germany and Paris. Join us! ABOUT NORTH: North https://cohere.com/north is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications. WHY THIS ROLE? Cohere’s team partners with Canadian public sector organisations to unlock transformative value through secure, ethical deployment of Generative AI (GenAI) solutions. We work collaboratively to address complex societal challenges while maintaining the highest standards of data security and compliance. You will work directly with public sector customers to quickly understand their greatest problems and design and implement solutions using Cohere's stack. This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors. We are seeking engineers with diverse skill sets, including backend, infrastructure, agent development, and deployments, who deeply care about customers and want to work at the cutting edge of Agentic AI. Location: Ottawa, 20-40% travel anticipated. Security Clearance: Active Top Secret clearance strongly preferred; candidates eligible and willing to obtain clearance will also be considered. If you are ineligible for clearance there are other positions on our careers site that do not have this requirement. More information about Canadian Security Clearance can be found here https://www.canada.ca/en/public-services-procurement/services/industrial-security/security-requirements-contracting/personnel-security-screening/processes/security-clearance-request.html. In this role, you will: - Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout. - Partner with enterprise IT teams to assess infrastructure, security requirements, and data management practices. - Experiment at a high velocity and with a high level of quality to engage our customers and ultimately deliver solutions that exceed their expectations - Design and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standards. - Troubleshoot and resolve deployment-related technical issues, providing timely solutions to minimize downtime. You may be a good fit if: - You have experience with and enjoy working directly with customers - You have experience deploying enterprise software in private/hybrid cloud environments - You have proven experience administering production Kubernetes clusters and expertise with Helm - Familiarity with DevOps practices, CI/CD pipelines, and tools like Git for version control - You have strong expertise in cloud infrastructure (Azure, AWS, GCP), networking, and virtualization - You excel in f