IT Operations Specialist (12 month contract)

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company co-headquartered in Toronto and San Francisco, with key offices in London, New York City, Montreal, Seoul, Germany and Paris. Join us! Note: this role is an onsite role for our London office As an IT Operations Specialist, you will: - Be the primary support point of contact for the UK Cohere office - Provide first response for all IT support requests for all Cohere employees globally during your shift - Identify, troubleshoot, and resolve hardware and software problems, and provide employee training on our tools and systems (Google Workspace, Slack, Notion etc.) - Work in tandem with our People Ops team to help onboard and offboard employees seamlessly. - Order and track laptop shipments globally, going to all new hires - Oversee our in-office networking and AV requirements, and continually work to improve and optimize our current setup. - Assist with cycle counts, purchasing, and maintaining inventory of IT equipment for local and remote employees globally. - Document and update IT procedures and SOPs as required - Provide 1st level support to the office's wifi networks (routers/switches, WAPs) Provide white glove service to c-suite level stakeholders - Provide A/V support for events (e.g. podcasts / conference calls with microphones and speakers) - Navigate changing priorities. You could be providing basic troubleshooting for laptops, monitoring our device fleet, helping with video conferencing issues (either in-office or remotely), or helping new hires set up their devices You may be a good fit if: - You have strong Mac, Google Workspace, and Slack support experience - Strong Okta knowledge. (preferably Okta Certified Professional/Administrator) - Experience with scripting languages (e.g., Python, PowerShell). - Knowledge of cybersecurity best practices and data protection regulations (e.g., GDPR). - You’re a tinkerer and love working with all kinds of technology - You’re experienced with supporting Google Meet, Crestron, room schedulers, and have a solid understanding of networking concepts, internet tooling (wifi, routers, switches) - You love hands-on work and look forward to helping your teammates solve technical challenges - You’re organized, thoughtful, and eager to support and help train your customers - You’re a clear communicator, interested in creating processes to improve overall operational efficiency HOW AND WHERE WE WORK: - Cohere is remote-friendly. We have offices in Toronto, San Francisco, New York City, London, Paris, Montreal, and more coming soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess app