Student Success Team Lead

About Campus Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait. At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024. We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others. The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us! About the Role We are seeking a Student Success Team Lead to guide a team of success coaches and improve student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager, the Team Lead will focus on developing their team, ensuring they build meaningful relationships with students while meeting key performance goals like retention and engagement. If you’re a strong leader with experience in coaching and a passion for using data to achieve results, we’d love to hear from you! This role requires in-office attendance three days per week (Tuesday–Thursday) as an essential function to support student engagement, coaching, and team collaboration. Remote work is available on Monday and Friday, but in-office presence on the designated days is necessary for the performance of this role. You're excited about this opportunity because you will... - Ensure coaches are building strong, meaningful relationships with their students - Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas - Use data and KPIs like retention, attendance, and student NPS to track performance and ensure your team meets goals - Support coaches in addressing challenges and improving outcomes - Monitor and support your team’s daily activities, including calls, emails, and texts, to ensure effective and timely student engagement - Conduct call monitoring to provide feedback and help coaches improve their outreach and coaching skills - Manage a small caseload of students to stay connected with the coaching experience and provide direct support - Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities - Act as a resource for your team, stepping in to manage escalated student concerns when needed - Use data insights to identify areas for growth, implement new initiatives, and continuously improve the student success program - Apply your teaching or instructional experience to coach your team effectively, modeling clear communication, accountability, and student-centered practices. We're excited about you because... - You have 4+ years of experience in customer service, education, student support, or coaching/mentoring programs (experience as a teacher, particularly at the high school level, is a plus) - You have 3+ years of leadership experience, with a proven ability to manage and develop teams - You have strong communication and interpersonal skills to build relationships with both students and staff - You have a data-driven mindset with experience using metrics to track performance and guide decisions - You have a passion for coaching, mentoring, and helping others succeed Nice to Have: Prior teaching experience or experience in the educ