Admissions Team Lead

ABOUT CAMPUS Campus https://campus.edu/ is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven’t. Traditional college hasn’t kept up with the aspirations of today’s students—and they can’t afford to wait. At Campus, we’ve built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills—ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024 https://c212.net/c/link/?t=0&l=en&o=4289374-1&h=905796532&u=https%3A%2F%2Fc212.net%2Fc%2Flink%2F%3Ft%3D0%26l%3Den%26o%3D4174213-1%26h%3D410953500%26u%3Dhttps%253A%252F%252Fwww.fastcompany.com%252F91036638%252Fcampus-most-innovative-companies-2024%26a%3DMost%2BInnovative%2BCompanies%2Bof%2B2024&a=Most+Innovative+Companies+of+2024. We’re backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O’Neal, and others. The world has changed. Higher ed needs to catch up, and we’re leading the way - come join us! About the team On the Admissions team, our goal is to guide prospective students through a supportive, informative, and high-integrity admissions experience that reflects our student-first mission. This team is composed of dedicated Admissions Counselors, Team Leads, Trainers, and operational partners who work collaboratively to meet enrollment goals while upholding Campus’s values, culture, and standards of excellence. About the role The Admissions Team Lead is responsible for managing a team of 7–10 Admissions Counselors, ensuring they achieve their enrollment goals, and maintaining the overall operations and culture of the admissions department. This includes managing the team funnel, conducting regular pipeline reviews, sharing new information, and holding team members accountable. You’re excited about this opportunity because you will… - Directly manage a team of 7–10 Admissions Counselors, providing coaching and support to help them achieve their individual goals. - Encourage teamwork and foster a collaborative positive culture within the admissions department. - Act as both a coach and manager, assisting with day-to-day operations - Oversee and support the counselors in managing their pipelines and ensuring accurate record-keeping. - Conduct regular pipeline reviews to monitor progress, address challenges, and ensure that enrollment targets are met. - Monitor counselors' performance, ensuring they can support prospective students effectively. - Engage with individual admission counselors to ensure they meet their personal daily, weekly and cohort goals. - Learn and master operational aspects of the admissions department and become an expert in programs and processes. - Report to management on lead quality, volume, and any trends affecting their team. - Recommend strategies for operational improvements to management. - Ensure new information, processes, and updates are communicated effectively to the team, and hold counselors accountable for adherence. - Act as both coach and manager, Score 2-3 intro calls weekly/AC and provide constructive feedback and identify skill gaps during coaching calls. - Develop methods to motivate the team to meet their goals. - Professionally develop Admissions Counselors through weekly 1-1 sessions and by working with the trainer to develop leadership training. - Work with the Director and Trainer to onboard new counselors. - Recommend additional tra